Process Lead - Investment Operations

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. Based on that foundation, we're continuing to strengthen our Platforms business and invest in the future of North. 

For us, these are exciting times. There’s a real opportunity for talented professionals to make a significant impact, contribute to large-scale operational improvements and help redefine what best practice investment operations looks like. 

Help people create their tomorrow, while you create yours

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions and major life transitions, we help people see and make more of their financial potential, so they can create their tomorrow. 

Within Platforms, the North Investment Operations team is responsible for the financial transactions of all North investment and superannuation products. As Process Lead – Investment Operations, you'll play a critical role in uplifting capability, strengthening controls and driving continuous improvement across key operational processes. 

How you’ll make an impact

As the Process Lead – Investment Operations, you'll operate as a senior specialist who strengthens North Investment Operations capability by working autonomously across processes and initiatives that improve operational performance, controls and customer outcomes. You'll apply deep investment operations expertise to improve existing methods, resolve complex issues and support consistent, controlled execution across the business. 

In this role, you will:

• Lead the design, documentation and continuous improvement of end-to-end Investment Operations processes across North investment and superannuation products. 
• Identify workflow, quality and exception trends and recommend solutions that improve efficiency, strengthen controls and reduce risk. 
• Develop and maintain operating procedures, process maps, control documentation and knowledge materials. 
• Provide subject matter expertise across projects, technology releases, operational change initiatives and UAT activities. 
• Act as a trusted escalation point for complex operational issues, undertaking root cause analysis and driving sustainable remediation. 
• Support improvements across trade lifecycle management, settlements, reconciliations, corporate actions and broader platform operations. 
• Assist with incident, issue and breach remediation activities and ensure sustainable controls are embedded into day-to-day operations. 
• Build strong relationships across Operations, Technology, Product, Production Support, custodians, brokers and distribution teams. 
• Coach and support analysts and operations team members to build technical capability, process discipline and operational excellence. 

What you will bring to the team

Ideally, you'll bring:

• Extensive Investment Operations experience within a Platform, Custody, Wealth Management or broader financial services environment. 
• Strong knowledge of trade lifecycle management, settlements, reconciliations, managed funds and corporate actions across domestic and international equities. 
• Experience identifying process improvement opportunities and implementing operational control enhancements. 
• Experience supporting platform transformation programs, process design, implementation activities and UAT testing. 
• A proven ability to work collaboratively with operational teams, technology teams, custodians, brokers, product teams and service providers to resolve complex issues. 
• Strong analytical, reporting and problem-solving capability, with a passion for continuous improvement. 
• Experience supporting issues, incidents and breach remediation activities. 
• Advanced Excel capability, with SQL or data interrogation experience highly regarded. 
• Qualifications in Finance, Commerce, Economics, Business or a related discipline will be highly regarded.

You’ll thrive here if…

You're naturally curious and enjoy improving how things work. You can quickly identify operational risks, understand root causes and implement practical, sustainable solutions. 

You'll thrive in this role if you're comfortable influencing outcomes without direct people management responsibility, enjoy collaborating across diverse stakeholder groups and have a strong operational risk and customer outcome mindset. 

You enjoy working in a fast-paced environment, balancing competing priorities while maintaining high standards of quality, control and execution. 

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your ideas will get airtime here. You’ll be encouraged to speak up, challenge existing ways of working and help shape the future of one of Australia's leading wealth platforms. 

Because we run lean, you'll work closely with decision-makers, contribute to transformational initiatives and have genuine influence over how we improve customer outcomes and operational performance. 

We know there’s no one way of doing things. You won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive, flexible and committed to supporting your wellbeing, development and success. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity and a strong sense of belonging at AMP. Diverse thinking drives better decisions, stronger innovation and improved outcomes for our customers and communities. 

We're your allies in the search for the perfect fit. When you apply, let us know how we can support you through our recruitment process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people and warmly encourage applications from these communities. 

Ready to create your tomorrow?

If you're someone who sees opportunity where others see challenge, come and work with us in progressive ways as we continue transforming an iconic Australian brand and growing the North platform business. 

Through a series of career-defining experiences, you'll have the opportunity to create your own tomorrow while helping our customers create theirs. 

Don’t procrastinate! We review applications as they are received and may close the role earlier if we identify the ideal candidate. 

Looking forward to meeting you