Jobs at AMP (amp.com.au)

Leads complex investment reconciliations across asset classes, products, and data integrity processes. Owns reconciliation break resolution, root-cause analysis, exception management, reporting, escalation, and operational controls. Supports platform initiatives through requirements analysis, control design, UAT, and business readiness activities. Maintains audit evidence and reconciliation documentation while improving process resilience and regulatory compliance. Coaches analysts and collaborates with Operations, Technology, Product, Risk, and external providers to strengthen investment operations.

Manage and develop AMP’s platform insurance proposition, including product lifecycle activities, pricing and re-rates, disclosures, governance, regulatory change, risk and compliance, issue resolution, and performance monitoring. Coordinate with insurers, administrators, and internal stakeholders to deliver effective insurance outcomes. Prepare product analysis, governance updates, business papers, and recommendations while supporting member and adviser outcomes.

Leads a phone- and chat-based consultant team, driving customer service quality, KPI achievement, digital adoption, compliance, coaching, performance reporting, and continuous improvement. Manages budgets, stakeholder relationships, customer insights, change initiatives, and assigned projects while building a collaborative, customer-centric culture. Requires experience managing people in customer service or financial services, plus knowledge of wealth management, financial planning, financial services regulation, and superannuation legislation.

Lead the strategy, design, governance, lifecycle management, pricing, and ongoing development of AMP Platforms’ insurance proposition. Manage insurer, administrator, and service-provider relationships while balancing member and adviser outcomes, regulatory obligations, risk, sustainability, and commercial performance. Analyze product performance, drive simplification and improvements, support regulatory change and remediation, and prepare governance papers, business cases, reporting, and executive recommendations.

Senior subject-matter expert responsible for tax operations across investment and superannuation products. Lead tax reporting, corporate action tax treatment, platform testing and implementation, partner with custodians and stakeholders, maintain controls and governance, and ensure regulatory compliance and accurate investor tax outcomes.

Oversee governance, compliance, and monitoring of advice fee deductions for superannuation members. Lead adviser and licensee investigations, advice file sampling, due diligence, remediation, reporting, committee administration, AFSL attestations, and regulatory updates. Maintain policies, workflows, records, and governance documentation while partnering with advisers, licensees, management, and the Trustee to identify risks and improve controls.

Lead and govern business analysis for the North Platform in Wealth Management. Consult with executives to create strategy and delivery roadmaps, lead BA teams, drive Agile adoption, manage risks, coach analysts, oversee analysis quality, and partner with delivery leads and third-party suppliers to ensure successful platform delivery.

Lead day-to-day Advice Governance for NM Super: maintain and improve governance frameworks, run Licensee and Adviser Governance Committee, oversee supervision, file reviews and investigations, support regulatory and Trustee engagement, deliver executive/Board reporting, and build team capability while driving risk remediation and automation-driven improvements.

Supervise a team of Complaints Specialists to meet operational targets and regulatory timeframes, coach staff, oversee complaint progression and RG 271 compliance, ensure fair customer outcomes, identify complaint themes and risks, drive quality improvements, and engage stakeholders to resolve barriers and improve processes.

As a Senior AI Engineer, you will develop and implement AI capabilities to enhance business processes and customer experiences, collaborating with teams to deliver scalable solutions.

Lead risk, compliance and control activities for the Platforms business, ensuring material risks are managed within appetite. Provide oversight, reporting and insight to executives and the Board, perform risk and compliance assessments, manage incidents and regulatory notifications, maintain compliance plans (including superannuation and managed investments), and enable business change through control reviews, training and stakeholder engagement.

The Senior Data Engineer will engineer and improve enterprise-scale data platforms on AWS, design and build end-to-end data pipelines, and optimize data processing solutions using Apache Spark and Python. Responsibilities include data governance, compliance controls, and collaboration with cross-functional teams to support analytics and data integration needs.