Jobs at AMP (amp.com.au)

Supervise a team of Complaints Specialists to meet operational targets and regulatory timeframes, coach staff, oversee complaint progression and RG 271 compliance, ensure fair customer outcomes, identify complaint themes and risks, drive quality improvements, and engage stakeholders to resolve barriers and improve processes.

Lead complaint quality assurance by designing and improving QA frameworks, reviewing complaint outcomes for RG271 compliance, identifying trends and root causes, coaching staff, and working with stakeholders to improve processes, templates and controls to deliver fair, consistent customer outcomes.

Lead Platforms Line 1 Risk, Compliance & Regulatory Policy: build and coach the team, partner with senior leaders and boards, manage operational and regulatory risk, implement risk and control frameworks, handle incident remediation and reporting, engage regulators and auditors, support resilience and continuous improvement while balancing controls with innovation and client outcomes.

As a Senior AI Engineer, you will develop and implement AI capabilities to enhance business processes and customer experiences, collaborating with teams to deliver scalable solutions.

The role involves managing IT changes, releases, and implementations, ensuring stable, efficient delivery while improving governance and operational readiness.

Senior subject-matter expert responsible for tax operations across investment and superannuation products. Lead tax reporting, corporate action tax treatment, platform testing and implementation, partner with custodians and stakeholders, maintain controls and governance, and ensure regulatory compliance and accurate investor tax outcomes.

Support tax accuracy and compliance for the North wealth platform by processing tax profiling, validating cost-base and corporate action tax outcomes, testing tax calculations and reporting, responding to tax queries, implementing tax law updates, and maintaining tax procedures.

Lead design, documentation and continuous improvement of end-to-end investment operations for North platform products. Identify and remediate process, control and exception trends; support trade lifecycle, settlements, reconciliations, corporate actions, UAT and technology releases; provide subject-matter expertise, root-cause analysis, and coach analysts to improve operational performance and controls.

Support end-to-end corporate actions processing for North platform products, apply corporate actions expertise to operational decisions, maintain controls and governance, lead UAT and business readiness, support process design and testing, provide guidance to junior staff, and represent Investment Operations in project and governance forums to drive platform capability and operational improvements.

As a Platform Developer, you will design and deliver software solutions for AMP's North platform, collaborating with stakeholders and ensuring robust, scalable services.

Owner of database design, optimisation and governance for a high-volume transactional wealth platform. Lead performance tuning, schema design, stored procedures and indexing, partner with developers and stakeholders, mentor teams, ensure security, scalability and operational resilience to support application delivery and platform roadmap.

Maintain and enhance AMP's CMDB to ensure accurate IT asset visibility and relationships. Drive integrations, Discovery, data governance, regulatory compliance (CPS230), automation, and stakeholder engagement to support ITSM processes and improve operational risk management.

Manage and grow AMP's Wrap Platforms relationships in the North region. Build strategic account plans, drive adviser and licensee engagement, identify revenue opportunities, partner with internal teams on campaigns and product positioning, manage escalations, ensure compliance, and contribute insights and a strong team culture.

The Senior Data Engineer will engineer and improve enterprise-scale data platforms on AWS, design and build end-to-end data pipelines, and optimize data processing solutions using Apache Spark and Python. Responsibilities include data governance, compliance controls, and collaboration with cross-functional teams to support analytics and data integration needs.