Process Improvement Lead

Job Expectations

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.

A bit about your role

We have an exciting opportunity at nbn, as a Process Improvement Lead reporting to Solution Design & Process Transformation Lead.

The Process Improvement Lead is responsible for driving process excellence across critical Operations business processes, including high-impact improvement projects, building Lean Six Sigma capability, and enhancing process maturity. It involves identifying business process improvement opportunities, assisting program delivery teams and initiative sponsors in achieving measurable improvements, and providing support and coaching in continuous improvement methods.

 The role requires collaboration with stakeholders and corporate groups to align improvement methodologies with existing NBN processes. As a process lead, the role also involves being an active member of the Operations community of practice, sharing information, and advancing domain knowledge.

The role involves identifying continuous improvement opportunities, delivering process transformation initiatives, and facilitating workshops. Key tasks include managing improvement initiatives, driving process improvement capabilities, and contributing to community standards. Success is measured by effective tracking, measurable process improvements, and the adoption of standards across NBN functional areas.

A bit about you

If this role suits you, you have experience in Process Improvement, eTOM framework, leadership in Operations Quality, and Lean Six Sigma Black Belt certification. Key skills include project management, process design and mapping, executive presentation, and business analysis. The candidate should understand end-to-end customer journey maps, industry-standard process modelling techniques, and design thinking. They must engage in process community activities and adhere to nbn's policies and safety procedures.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for two years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any special requests or accessibility requirements throughout the recruitment process, please recommend us at the time of application (via [email protected]) and we will adjust to meet your needs.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is 12 months fixed-term Opportunity and applications for this role will close at midnight on Tuesday 8th of April 2025.

To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time