Process Improvement Consultant - 6 month FTC

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech we’re digital, nimble, connected, and united in our vision to create a better way to trade. 
 
We thrive on progress – for our clients and for ourselves. Our organisational culture is ever-evolving, vibrant, diverse, global and results focused. 
 
You’ll find our 7000+ team currently across 12 locations and 9 time zones. 

The Role  

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone it's because they bring the skills, attitude and experience we're looking for....so we let you do what you're best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless. 

We are undertaking an enterprise transformation to modernise legacy IT systems and build a scalable, resilient technology platform. This newly created role plays a central part in that effort. As a Process Improvement Consultant, you will lead hands-on, end-to-end transformation initiatives across business, operations, and technology. You will take ownership from problem definition through to implementation, adoption, and measurable outcomes.

Working cross-functionally, you will redesign and uplift critical processes to align with new technology capabilities. The focus is on building processes that are scalable, efficient, and resilient, while ensuring improvements are embedded and owned by the business.

This is a visible role with direct impact on how the organisation operates. The role offers a high degree of autonomy to ensure new systems are supported by fit-for-purpose processes that enable growth, strengthen resilience, and improve operational performance.

This is a 6-month fixed-term contract role to be based in Melbourne.

As our Process Improvement Consultant your key responsibilities include, but may not be limited to: 

• Lead end-to-end process improvement initiatives aligned to Pepperstone’s enterprise transformation and technology modernisation goals
• Drive cross-functional process reviews, operating model redesign, and workflow optimisation across business and operations
• Ensure improvements are fully implemented, adopted, and embedded into day-to-day operations with clear ownership and measurable outcomes
• Partner with stakeholders across business, operations, and technology to understand current-state processes and pain points
• Apply Lean, Six Sigma, and BPM methodologies to deliver structured, outcome-focused improvements, while championing a culture of continuous improvement
• Uplift organisational capability through training, workshops, and coaching on process thinking and sustainable improvement practices
• Define success metrics, track benefits realisation, and ensure alignment with governance, risk, and delivery frameworks
• Communicate progress, insights, and risks clearly to senior stakeholders, providing visibility across the broader transformation program

About you 

• Proven experience delivering end-to-end process improvement initiatives in complex, cross-functional environments
• Strong background in business and operational process optimisation, ideally within technology-enabled or platform-based organisations
• Hands-on experience applying Lean, Six Sigma, and/or BPM methodologies in practical, real-world settings
• A delivery-focused, “roll-up-your-sleeves” mindset, comfortable operating at both strategic and execution levels
• Ability to navigate ambiguity, shifting priorities, and organisational complexity with a structured, disciplined approach
• Strong facilitation skills, with experience leading workshops, training sessions, and collaborative problem-solving forums
• Confident stakeholder manager with the ability to influence and engage senior leaders
• Experience driving governance, planning, and risk management across transformation initiatives
• Passion for continuous improvement, with the ability to coach and uplift capability across teams
• Experience delivering change across multiple phases of a transformation lifecycle (advantageous)

Why you will enjoy working with us

• Competitive salary

• Genuinely collaborative and friendly culture 

• Flexible and hybrid working 

• Remote working option - work from anywhere for up to 4 weeks per year, in addition to hybrid working as standard 

• Ongoing personal development & learning opportunities 

• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave 

• 3 paid volunteering days per year & Workplace Giving Program 

• Frequent events and celebrations including a standard weekly social 

• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne 

• Best in class end of trip facilities including bicycle parking, change rooms & showers 

• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas 
  

More About Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit  and   

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on . We respect our team members’ experiences and will never pay to remove a negative review.  

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.  

“We are a 2025 Circle Back Initiative Employer – we respond to every applicant”.  

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.  

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.  

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