Pre Sales Consultant
Melbourne/Brisbane | On-site | Moving Services
One Team. One Purpose. One Global Impact.
Every relocation begins with people. Every move creates opportunity. At Sirva, we're united by one shared purpose: helping people and organisations move forward. Join us and you'll build a career where your work makes a difference every day.
MOVE WITH PURPOSE
Your Impact Starts Here
The Pre-Sales Consultant is responsible for the customer satisfaction of inbound calls and the telephone communication of web-based quote request enquiries with the view to qualification of the call, the securing of a pre-move inspection, quotation and follow up to a point of closing the sale and handing over to Operational teams for execution. You may be required to carry out virtual surveys and inspections to enable a cross functional service within the organisation.
In this role, you will:
- Ensure that all prospective clients are made aware of the company's payment requirements.
- Prompt follow up of voice mailed messages and web based ‘Request a Quote’ via personalised phone call within 24 hrs.
- Qualify incoming telephone sales enquiries and immediately evaluate high value opportunities for hand over to Moving Sales Consultants via appointment booking screen.
- Full-service relationship management for all other valued opportunities from follow through to completion.
- Prepare and send quotes as requested
- Collect and enter move inspections/quotes in Navision/ProMove
- Follow up all leads within 48 hours of contact to client with possibility to negotiate prices of removals within appropriate margin levels to achieve confirmed sale.
- Collaborate and instruct services either to internal department or to external vendors with clear communication on instruction
- Utilize a variety of sales strategies including sales presentations, brochures and product & insurance materials to promote the Allied brand.
- On occasion, complete video inspections for International, Domestic removals as required and assist clients in all aspects of moving using a full scope of marketing strategies to promote the Allied brand
- To maintain a daily diary of activities that ensures appropriate scheduling of client appointments, sales activities & presentations (video).
GROW WITH INTENTION
What You’ll Bring
- Exceptional customer service focus and experience successfully servicing Cooperate and consumer clients.
- Excellent written and verbal communication skills
- Internal and external relationship building skills
- Competent user of IT systems – Navision/Pro-move
LIVE THE SIRVA LIFE
Belong at Sirva
At Sirva, we are committed to creating an environment where employees can thrive professionally and personally. We encourage innovation, value diverse perspectives, and empower our people to make a meaningful difference every day.
Whether you're collaborating across borders, learning from experienced colleagues or celebrating shared achievements, you'll be part of a culture built on trust, respect and inclusion.
Join us and help shape the future of global mobility.
How We Support You to Grow
Being part of a truly global organisation means your opportunities can grow as far as your ambitions. From flexible ways of working and wellbeing initiatives to learning, development and financial rewards, we're committed to helping you thrive—both professionally and personally.
Benefits include:
Hybrid working Core Flex Hours
Health & wellbeing programmes Learning & career development
Financial rewards Global career opportunities
Ready to Move Forward?
If you're looking for a career where you can make a meaningful impact while growing alongside a global team, we'd love to hear from you.
Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company!
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at [email protected] and let us know the nature of your request and your contact information.
