Portfolio Manager - Claims

• Help protect over 5 million Australians, making a real difference in their lives during their most challenging times. 
• Be part of a team that invests in your growth, offering exclusive industry accreditation and a variety of learning experiences. 
• Enjoy benefits such as discounted insurance, health and well-being programs, and a range of employee benefits to support your lifestyle

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. 

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. 

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. 

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. 

The Claims Portfolio Manager plays a critical role in enabling the Claims team to deliver exceptional service and outcomes for customers and partners. This position provides management information, actionable insights, and operational support to ensure claims are handled efficiently, accurately, and in line with TAL’s customer philosophy.

A key focus of the role is leveraging data to identify trends, risks, and opportunities across the claims portfolio. By analysing performance and outcomes, the Portfolio Manager helps optimise processes and drive continuous improvement initiatives. They also work closely with actuaries, product, and pricing teams to share insights, ensuring a strong feedback loop between claims and the broader business.

The Portfolio Manager ensures all claims activities adhere to TAL policies, procedures, and external regulations, including privacy requirements and the Life Insurance Code of Practice. They maintain up-to-date knowledge of industry guidelines and legislative changes, embedding best practice approaches within the team.

This opportunity is a 12-month fixed term contract.

In this role you will:

• Perform targeted reviews of defined claims cohorts to identify areas of opportunity and make recommendations on process improvements and continuous improvement initiatives.
• Regular review and reporting on the Governance of the overall Claims portfolio, devise and support ongoing initiatives aimed at improving the member experience, strengthening controls and anticipating risk.
• To provide operational support to the Claims Leadership Group through the provision of regular management information, trends and insights to enable the team to meet SLA’s and compliance obligations.
• Effective Incident identification and Management in conjunction with our Risk partners and in line with TAL’s procedures.
• Assist the Claims leadership team with various strategic initiatives and projects, including tracking and co-ordination of project deliverables.
• Support with functional deliverables as it may relate to enhancements to data, technology and digital roadmaps.
• Assist with operational enquires and requests from partners and other internal stakeholders, such as the review of data for regulatory reporting, partner requests for reporting and insights.
• Work with other Portfolio Managers to share information and seek out opportunities to improve the portfolio function and create consistency.

• At least 3 years’ experience in life insurance claims management.
• Experience using data to drive improvement.
• Ability to influence and coach others.
• Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high quality customer service.
• Advanced time management and prioritisation skills.
• Demonstrated analytical and problem solving skills and attention to detail.
• Excellent Knowledge of the Life Insurance Code of Practice, Insurance Contracts Act, Privacy Principles and other relevant legislative or regulative requirements and their application during claims assessment.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid   

Please note: Our offices are closed for the holidays from Monday, 22 December – Friday, 2 January. Applications and interviews will resume on Monday, 5 January. We look forward to connecting with you then!

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.