Performance Specialist – Return to Work

Job Description:

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

About the Role

We are seeking an experienced and driven Business Performance & Improvement Specialist to join our team. This role is responsible for identifying, leading, and implementing initiatives that improve operational performance, compliance, customer outcomes, and business efficiency.

Working closely with key stakeholders across the organisation, you will use data-driven insights to support decision-making, drive continuous improvement, and deliver strategic projects that align with organisational and WorkSafe objectives.

Key Responsibilities

Performance Analysis

• Analyse operational performance data and trends to identify opportunities for improvement

• Monitor, measure, and report on key performance indicators (KPIs) and business outcomes

• Provide actionable insights and recommendations to support business performance
   

Process Improvement

• Review and evaluate existing procedures to ensure effectiveness, consistency, and compliance

• Identify process inefficiencies and implement practical improvement solutions

• Collaborate with internal and external stakeholders to embed best-practice processes across teams
   

Project Management & Delivery

• Lead business improvement initiatives from concept and business case development through to implementation and evaluation

• Oversee performance and compliance activities to support organisational and WorkSafe goals

• Manage project timelines, resources, risks, and stakeholder communications to ensure successful delivery

• Drive initiatives that enhance customer outcomes, remuneration performance, and operational effectiveness
   

Stakeholder Engagement

• Partner with operational teams and support functions to identify priorities and improvement opportunities

• Build and maintain strong relationships with stakeholders at all levels

• Support change management activities and drive successful adoption of new processes and initiatives
   

About You

To be successful in this role, you will possess:

• Strong analytical and problem-solving skills with the ability to translate data into meaningful business actions

• Excellent communication and stakeholder management capabilities

• Demonstrated project management experience and the ability to deliver outcomes

• Strong organisational skills with the ability to manage multiple priorities simultaneously

• High attention to detail and a continuous improvement mindset

• Proven ability to influence, engage, and drive change across diverse teams
   

Skills & Experience

• Experience within Workers Compensation, including knowledge of relevant legislation, processes, and procedures

• Strong understanding of WorkSafe performance measures and KPI frameworks

• Experience in business improvement, performance improvement, operational excellence, or a similar role

• Demonstrated project management experience

• Proven ability to lead initiatives that improve operational performance and business outcomes
   

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
 

How to apply & our commitment to you in return

If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
 

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
 

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
 

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.