At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job DescriptionWe are seeking an experienced Lead Business Architect (Pega) to join our NCS team , Australia. In this role, you will be responsible for driving business architecture, shaping end-to-end case management solutions, and ensuring alignment between business objectives and Pega-based implementations.
Key Responsibilities
- Lead the translation of business strategy and requirements into scalable Pega-based solutions and business architectures
- Define and drive end-to-end case management design, ensuring alignment with organisational goals and customer journeys
- Collaborate with business stakeholders, delivery teams, and technical architects to shape solution vision and roadmap
- Provide functional leadership across the delivery lifecycle, ensuring adherence to Pega best practices and design principles
- Facilitate requirements discovery, process modelling, and backlog prioritisation in an agile delivery environment
- Ensure solutions are designed with a focus on reusability, scalability, and business value realisation
- Support governance by participating in design reviews, solution validation, and quality assurance activities
- Act as a bridge between business and technology teams, ensuring clarity of requirements and solution intent
- Stay current with Pega capabilities, industry trends, and case management best practices
Qualifications & Experience
We are looking for a highly skilled professional with strong business architecture expertise and hands-on Pega experience:
- Pega Business Architecture Expertise: Proven experience in designing and delivering Pega-based case management solutions, with a strong understanding of business process transformation
- Strategic & Functional Leadership: Demonstrated ability to operate in a leadership capacity, defining business architecture, operating models, and solution approaches
- End-to-End Case Management Design: Experience in designing complex case lifecycles, workflows, and customer journeys within Pega
- Stakeholder Engagement: Strong ability to engage with senior business stakeholders, facilitating workshops and driving consensus on solution direction
- Agile Delivery Experience: Hands-on experience working in agile environments, contributing to backlog definition, prioritisation, and iterative delivery
- Integration & Ecosystem Awareness: Understanding of integrating Pega with enterprise systems and aligning business processes across platforms
- Pega Certification: Preferably holds Pega Certified Business Architect (PCBA) or higher (e.g., CSSA/CLSA with strong business architecture exposure)
- Problem-Solving & Domain Alignment: Strong analytical mindset with a focus on delivering practical, business-driven solutions within the case management domain
Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks
