Payments Operations Specialist

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers through a full suite of venue management features, including ticketing, point-of-sale, CRM, self-service kiosks, memberships, digital waivers, and more. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks — just to name a few!

At the heart of ROLLER is our team - which consists of 300+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, and we are looking for like-minded people to join us on this amazing journey!

We're looking for a Payments Operations Specialist to own the operational lifecycle of a payments account - from KYC and onboarding, through payouts and negative balances, to churn monitoring and funds transfers. You'll live in dashboards, spreadsheets, and our payments platform tooling - monitoring daily operations, reviewing cases, fixing errors, partnering with cross-functional teams, and building the processes that keep our payments operation running cleanly as we grow.

• Own KYC and onboarding operations - review verification cases, chase down missing information, and resolve errors that hold up merchant onboarding
• Monitor and manage payout operations - investigate failed or delayed payouts and work negative balance cases through to resolution
• Own churn monitoring - track departing venues and ensure accounts are offboarded cleanly, including final payouts 
• Perform daily monitoring across our payments operations, spotting anomalies early and fixing errors before they become problems
• Build, document, and continuously improve operational processes as our financial services products (like ROLLER Capital) scale
• Work hands-on in spreadsheets and our payments platform's admin tooling every day
  

• You have 2-3 years of experience in payments operations, banking operations, fintech, or KYC/CDD
• Exceptional attention to detail - you're the person who spots the thing everyone else missed
• You work autonomously and take real ownership of your patch - you don't need someone setting your priorities every day
• Strong written and verbal communication skills, especially with internal stakeholders
• Very comfortable working in spreadsheets, dashboards, and admin tools
• Process-minded - you enjoy building repeatable workflows and get satisfaction from things running cleanly
• You're excited by a hands-on individual contributor role and want to build deep payments expertise

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Highly flexible work environment with an All Access pass to WeWork depending on your location
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!