Supports donor, supporter, and corporate partner engagement through responsive communications, donation processing, CRM record-keeping, events, fundraising initiatives, volunteering coordination, site visits, briefing materials, and relationship follow-up. The role also provides administrative and coordination support across the Partnerships and Engagement team while helping deliver positive donor and partner experiences.
Why join Launch Housing
Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high quality housing and an innovative range of support, education and employment services, we bring solutions to homelessness under one roof for thousands at risk of, or experiencing the crisis and trauma of homelessness. With over 400 staff working across 16 locations in metropolitan Melbourne, we combine direct action with advocacy, research and innovation to drive widespread change.
Our people are the backbone of our organisation and supporting their wellbeing and professional development is critical to our ability to help our clients and the community. We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program and much much more to ensure your career with us is fulfilling.
Don’t just walk past homelessness. Join the solution.
Our permanent and fixed-term employee benefits include:
• Contributing to useful and rewarding work and giving something back to the community
• Wellbeing days, ceremonial leave, carers leave and study leave
• Flexible working arrangements
• Purchased leave
• 17.5% leave loading
• 8 weeks’ gender neutral paid parental leave after 12 months of service for both the primary and secondary carer
• Training and career growth opportunities across Launch Housing
• A portion of your income can be tax-free by salary packaging your personal expenses
• Additional tax-free salary packaging on dining and accommodation expenses
• Positive, supportive and progressive work environment
This is a maximum-term part-time (22.8 hours per week) opportunity until February 2027.
Overview of the position
The Partnerships & Fundraising Assistant is a member of the Partnership & Engagement team and plays a key role in supporting Launch Housing’s partnerships, fundraising and philanthropy teams during a peak period.
The role supports a range of supporter engagement activities and maintains a high level of customer service and donor support. Working closely with multiple teams across Launch Housing, this role also ensures that key donor and partners have positive, meaningful experiences when engaging with our work.
The role is responsible for supporting partnership and donor stewardship activities, and contributing to the planning and delivery of key events that bring corporate partners, philanthropic supporters and the Launch Housing community together. Working closely with colleagues across the organisation, the Partnerships & Fundraising Assistant helps to strengthen relationships and grow support for Launch Housing.
What you'll be doing
- Provide warm, responsive and professional support to donors, supporters and partners, managing enquiries, feedback and communications to build positive, long-term relationships.
- Support donation processing, donor acknowledgements and accurate record-keeping using Dynamics 365 CRM, working closely with the Finance team.
- Assist in coordinating supporter, donor and stakeholder events, fundraising initiatives and partnership activities, including the festive hamper and toy drive and Corporate Triathlon.
- Coordinate corporate volunteering opportunities and material aid donations that directly benefit Launch Housing sites and clients.
- Support donor and partner engagement by scheduling meetings, coordinating site visits and preparing briefing materials, donor profiles and impact updates.
- Work closely with relationship managers to coordinate follow-up activities, maintain accurate records and support ongoing donor and partner relationships.
- Collaborate with teams across Launch Housing to facilitate engagement opportunities while minimising disruption to frontline services.
- Provide general administrative and coordination support to the broader team as required.
What we're looking for (key selection criteria)
- Demonstrated ability to manage multiple tasks, prioritise workloads, and meet deadlines in a fast-paced environment.
- Strong attention to detail and accuracy in data entry, record-keeping, and document preparation.
- Excellent written and verbal communication skills for liaising with donors, internal teams, and external stakeholders.
- Experience supporting donor engagement activities, events, or campaigns.
- A minimum of 12 months experience working across Fundraising and/or Partnerships or similar role.
- Competence in CRM systems (experience in Dynamics 365 is preferred, but not essential).
- Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
- Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
- Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.
Applications close on 2 November 2027, and will be considered on a rolling basis.
To apply for this opportunity, please click on "Apply for this job" button. Please submit a cover letter addressing the key selection criteria and your CV.
For a copy of the position description please contact us at [email protected].
Launch Housing offers a wide range of career opportunities and employs a diverse range of talent. We strongly encourage Aboriginal and Torres Strait Islander persons to apply! We acknowledge, respect and celebrate Aboriginal cultures, languages, connections to Country and heritage, customs and practices. We're committed to support Aboriginal peoples to obtain genuine and fulfilling career with us!
Launch Housing is a dog-friendly organisation, which allows dog owners to bring them in some of our sites, please contact the relevant Hiring Manager if you have any questions or concerns prior to your interview.
If you require reasonable adjustments at any stage of the recruitment process, please let us know at [email protected].
Launch Housing is committed to being a child safe organisation and has zero tolerance to child abuse. Our hiring process involves rigorous screening of applicants. All of our people including students, contractors and volunteers must hold a valid Working with Children Check and satisfactory criminal history record check.
Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as lesbian, gay, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply. All applicants must have the right to work in Australia.
Launch Housing is working to become more trauma informed and as a leading employer in the homelessness sector, it is important to let you know that you will hear stories of distress, hardship, trauma, or violence when working with us. We encourage you to reflect on how this may impact you when considering applying for the role.
Launch Housing Melbourne, Victoria, AUS Office
Melbourne, Australia
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