Coordinate planned and reactive maintenance across multiple contracts, allocate technician work, track SLAs and KPIs, review timesheets, prepare reports, manage purchase orders, operate the helpdesk, and maintain accurate CMMS asset and maintenance data. The role also provides general administrative support and requires strong communication, organization, computer literacy, and attention to detail.
Operations Support Administrator
Location: Cardiff, New South Wales
Company: BGIS Technical Services
Employment Type: Full-Time, 6‑Month Fixed Term Contract
Company: BGIS Technical Services
Employment Type: Full-Time, 6‑Month Fixed Term Contract
The Role
We are seeking a proactive and organised Operations Support Administrator / Service Coordinator to join our team on a 6‑month fixed term contract. In this role, you’ll support the service team and Site Management by coordinating Planned Preventative Maintenance (PPM), Reactive Maintenance, reporting, purchase order workflows, and general operational support activities within our CMMS.
This position is essential to maintaining seamless service delivery across multiple contracts, ensuring tasks are scheduled, tracked, and closed out accurately and on time.
Why You’ll Love Working With BGIS
✔ Competitive wages
✔ Career growth – paid training, study leave, and structured development pathways
✔ Top-tier equipment provided – phone, laptop, uniforms & PPE supplied
✔ Recognition & rewards – spot recognition vouchers and $2,000 employee referral bonus
✔ Health, wellbeing & lifestyle benefits – Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
✔ Additional employee benefits, including novated leasing options
✔ Paid parental leave & volunteer leave
✔ Safe systems of work and supportive leadership
✔ Career growth – paid training, study leave, and structured development pathways
✔ Top-tier equipment provided – phone, laptop, uniforms & PPE supplied
✔ Recognition & rewards – spot recognition vouchers and $2,000 employee referral bonus
✔ Health, wellbeing & lifestyle benefits – Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
✔ Additional employee benefits, including novated leasing options
✔ Paid parental leave & volunteer leave
✔ Safe systems of work and supportive leadership
What You’ll Be Doing
- Coordinating PPM and Reactive Maintenance tasks across multiple contracts
- Allocating work to technicians and tracking progress to meet SLAs and KPIs
- Reviewing timesheets and preparing accurate reporting
- Managing purchase orders, including close‑out checks and submission for approval
- Operating the internal helpdesk line and updating tasks accordingly
- Maintaining accurate asset and maintenance data within CMMS systems
- Liaising daily with technicians to support operational workflow
- Providing general administrative and operational support as needed
Your Skills, Experience & Attributes
- General understanding of maintenance or service operations
- Strong computer literacy, especially Microsoft Excel, and ability to learn new systems
- High‑level written and verbal communication skills
- Strong attention to detail and ability to manage competing priorities
- Desirable: Training or interest in OH&S, QA, or environmental disciplines
- Full working rights in Australia (essential)
As part of our recruitment process, successful candidates will be required to undergo a National Police Check.
About BGIS
BGIS is a global leader in integrated facilities management, project delivery, asset management, and technical services. With more than 10,000 employees globally, we deliver innovative service solutions across diverse sectors including government, healthcare, defence, commercial, education, and critical infrastructure. BGIS Self Perform specialises in delivering planned and reactive maintenance services across building, mechanical, electrical, hydraulic, and fire disciplines nationally. We invest in our people through safe systems, modern equipment, and career development opportunities. Learn more: https://apac.bgis.com/
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging. BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.
Apply Now
If you’re a motivated administrator or coordinator seeking a supportive environment and meaningful work, we’d love to hear from you. Explore more opportunities at: https://apac.bgis.com/careers/
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