Company Description
Sky Nexus is a trusted provider of IT services and consulting, with a strong focus on information security solutions for small and medium-sized enterprises (SMEs). The company’s mission is to empower SMEs with secure, reliable, and scalable technology solutions that support business growth. Sky Nexus understands the unique challenges SMEs face in managing complex information technology and cybersecurity environments. By delivering tailored services and expert guidance, the organization helps safeguard data and systems while improving operational efficiency. Sky Nexus operates in a rapidly evolving digital landscape, offering team members opportunities to work with modern technologies and contribute to meaningful client outcomes.
Role Description
This is a full-time, on-site role based in Melbourne, VIC for an Information Technology Operations Manager. The IT Operations Manager will oversee day-to-day IT operations, ensuring the stability, performance, and security of infrastructure, systems, and networks. This role will manage IT support teams, coordinate incident and problem management, and ensure timely resolution of technical issues affecting internal users and client environments. The manager will develop and implement IT policies, standards, and processes aligned with IT service management (ITSM) best practices. Responsibilities include capacity planning, vendor and asset management, budgeting support, and reporting on operational performance and service levels. The role will also collaborate closely with security and consulting teams to align operational activities with information security requirements and business objectives.
Qualifications
- Strong foundation in IT Operations and Information Technology, with experience overseeing infrastructure, networks, and core business systems.
- Proven IT Management experience, including leadership of technical teams, resource planning, and stakeholder communication.
- Hands-on background in Technical Support, with the ability to guide teams through complex incident resolution and root cause analysis.
- Practical knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL) and experience managing SLAs, change management, and service delivery processes.
- Experience working in environments with a focus on information security and compliance is highly beneficial, particularly supporting SME clients.
- Excellent analytical, problem-solving, and decision-making skills, with a structured and process-oriented mindset.
- Clear written and verbal communication skills, with the ability to translate technical issues into business-focused language.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco, or similar) are advantageous.
