Operations Business Analyst

Position Title

Location

Job Summary

Job Responsibilities:

• Analyze end-to-end operational workflows and identify inefficiencies, bottlenecks and areas for improvement
• Collaborate with stakeholders to gather, document and validate business requirements
• Lead or support User Acceptance Testing (UAT) activities, including test planning, execution, and issue tracking.
• Translate business needs into clear and actionable functional specifications, process flow, and use cases 
• Liaise with IT and other departments to ensure successful implementation of new systems or processes
• Support the implementation of new systems, technologies, and processes, ensuring alignment with business goals and compliance standards
• Provide training for operational tools and systems
• Uses independent judgement and discretion to make decisions keeping risk mitigation and client impact in mind.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
• Stay current on industry trends, regulatory changes, and emerging technologies in banking operations

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent 
• Minimum experience required: Less than 2 years as a Business Analyst within the banking or financial services industry, specifically in operational functions.
• Strong knowledge of banking operations and supporting systems core banking platforms, digital banking, payments processing, etc.
• Proficient in process mapping tools and methodologies (e.g., BPMN, Visio) and data analysis tools (Excel, SQL, BI platforms).

Preferred Qualifications:

• Education level preferred: College, Vocational or Associates Degree (2 years or equivalent)
• Familiarity with Project Management Life Cycles and terminology

Job Competencies:

• Technical Aptitude -  Comfortable learning and navigating business applications, systems and tools
• Strong Written and Verbal Communication Skills – Ability to communicate effectively and lead meetings and projects when required
• Analytical Thinking -  Ability to assess problems, analyze data and draw logical conclusions to support decision-making and process improvements.  
• Time Management – Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast paced, changing environment
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range