Assess and approve merchant onboarding applications against MYOB policies and risk appetite. Gather and analyse KYC/KYB and business information, document risk findings with recommendations, maintain accurate client records in CRM, and configure/provision payment facilities to get clients operational quickly while preventing fraud and financial loss.
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
The Opportunity
You'll join our winning Financial Services Onboarding team and uphold first level defence against potential fraud and financial loss by vetting and checking all incoming applications. Configure and provision the facility to ensure clients are up and running ASAP.
The Role
- Efficiently and accurately assess and make decisions on merchant applications within established MYOB policies, procedures and risk appetite.
- Gathering, analysing and assessing information relating to MYOB Online Payment applications, including merchant business and personal profile in order to effectively assess their risk profile.
- Prepare risk review documentation highlighting areas of risk with a recommendation and raise this to management.
- Keeping detailed and accurate records of client data and applications within MYOB CRM and associated systems.
What you will bring
- Experience in financial, payment or related risk assessment environment preferred
- Experience in KYC and KYB policies and procedures preferred
- Effective communicator, with excellent written and verbal communication skills
- Experienced in delivering results and meeting the expectations of external business partners and clients
- Exceptional analytical skills
- Microsoft Office Suite (Excel, Word and Outlook)
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎥 See what it's like to work at MYOB and what we're all about.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
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