Jobs at MYOB

Provide timely technical and application support for accountants and practices using MYOB Tax products across Australia and New Zealand via phone and email. Troubleshoot applications and workflows, collaborate with product and development teams, and meet KPI performance targets while delivering empathetic, high-quality customer service.

Provide timely, accurate technical and application support for accountants and practices using MYOB tax products via phone, email and chat. Troubleshoot applications and workflows, collaborate with product and development teams, meet KPIs, and deliver high-quality customer service.

Lead design, development, and operational support of the API platform (Apigee/Azure APIM). Provide platform subject-matter expertise, onboard/migrate APIs, improve security, scalability, monitoring, CI/CD, infrastructure-as-code, and developer experience.

Lead and scale MYOB's Mid Market Education Services for ERP customers. Build and manage a high-performing team, design omnichannel learning experiences, commercialise education offerings (pricing, certification, subscriptions), own revenue/P&L, and partner with Product, Customer Success, Sales and Services to drive onboarding, adoption, engagement and retention using performance reporting and customer/product data.

Own the Internal Developer Platform (IDP) product strategy and roadmap, engage engineering leaders to drive adoption, translate developer needs into product requirements, and champion end-to-end developer experience across cloud, CI/CD, observability, security, and Kubernetes domains.

Manage a portfolio of MYOB Acumatica customers to drive expansion revenue via upsell, cross-sell, product adoption and edition upgrades. Lead consultative sales conversations, identify whitespace using product usage and data, manage deals end-to-end, maintain accurate forecasts and account plans, and collaborate with Customer Success, Services, Marketing and Commercial Operations to maximize growth.

Senior HubSpot RevOps Analyst to administer HubSpot Sales Hub: design and automate sales processes, configure workflows, dashboards and properties, ensure CRM data governance, deliver reporting for revenue predictability, and document business requirements to support sales and customer success teams.

Lead partner-focused marketing to drive acquisition and revenue: develop go-to-market strategies, build partner relationships, design and execute multi-channel co-marketing campaigns, create assets, align with Sales, analyse and optimise performance, and identify scalable partnership opportunities.

Lead the design vision for AI-first product experiences, shaping UX/UI, service patterns, and ethical use of AI. Drive strategic design projects, coach teams, partner with Product, Engineering, Brand and Research, and communicate vision to executives to deliver cohesive, data-driven, generative and conversational experiences.

Lead product strategy, roadmap, and delivery for SME embedded payables. Drive discovery, validation, and prioritisation across supplier payments, AP automation, FX and bills. Collaborate with engineering, data, finance, risk, partners and customers to launch workflow-native, commercially viable solutions and track outcomes.

Design, build, and maintain scalable, observable data pipelines and metadata frameworks to support analytics, AI/ML, and BI. Collaborate with engineers, data scientists, and analysts to improve data quality, governance, and delivery efficiency while driving best practices and MLOps integration.

Lead design and build of ML systems (especially LLMs/foundation models) to deliver AI features like document understanding, forecasting, and conversational interfaces. Deploy, scale, and optimise models on AWS (SageMaker/Bedrock/S3), implement MLOps (CI/CD, versioning, monitoring, containerisation) and own projects end-to-end while collaborating with product and engineering teams.

Drive development of MYOB's SaaS platform as a senior full-stack developer. Collaborate on building web services and 3rd-party integrations, deploy cloud solutions (Azure/AWS) with scalability and resilience in mind, apply TDD, DevOps, CI/CD, clean code and event-driven architecture, and adapt to evolving technical directions.

Lead enterprise change by developing and executing change strategies, stakeholder engagement, training, communications, and adoption plans. Drive readiness and measure success for large-scale transformation across people, process, and systems, partnering with leaders and project teams to ensure timely delivery and sustained behavioral change.

Lead implementations, training, configuration and integrations for MYOB/Acumatica ERP; scope and prioritise work, drive customer adoption, manage stakeholders, support multiple concurrent projects, and travel across AU/NZ to support clients.

Lead a small AI engineering team to design, build and productionise ML systems focused on LLMs and foundation models. Develop AI features (document understanding, forecasting, conversational interfaces), implement MLOps (CI/CD, model versioning, monitoring), and deploy scalable, safe solutions on AWS (SageMaker, Bedrock, S3).

Lead and build end-to-end AI systems focused on LLMs and foundation models for small business features (document understanding, forecasting, conversational interfaces). Design, deploy, scale, and monitor ML models on AWS, establish MLOps best practices, optimize for safety and reliability, and mentor a small team while collaborating with product and engineering stakeholders.

Lead Commercial Operations for Mid-Market, partnering with Sales, Customer Success and leaders to drive forecasting, pipeline health, territory and quota design, incentives, reporting and process improvements. Manage a high-performing team, deliver commercial insights and governance, automate and simplify systems, and lead cross-functional strategic initiatives to improve commercial performance and scalable growth.

Lead and maintain MYOB's compliance framework, manage registers, controls and reporting, advise product/tech/ops teams, coordinate monitoring, testing and audits, and support regulatory engagement and training to embed a strong compliance culture.