We are seeking a talented individual to join our Claims Operations team at Marsh as the National Manager Claims Operations – Australia working in our Sydney or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office.
National Manager Claims Operations – Australia
We are looking for a strategic and experienced National Manager to lead our Australian Claims Operations department, overseeing Corporate, Risk Management, and Specialty claims. This role is critical in delivering exceptional claims management services to clients and brokers, driving operational excellence and executing our claims strategy across Australia.
We will count on you to:
Lead and develop the national claims operations team, fostering strong staff engagement, career development, and seamless collaboration with the Centre of Excellence in Mumbai.
Deliver high-quality claims management services across all broking segments, ensuring client needs are met through consulting, advocacy, and negotiation.
Drive the implementation of claims operations initiatives and strategies aligned with both local and global objectives, monitoring key performance indicators.
Enhance claims processing efficiency by managing systems, processes, and data analytics to improve client insights and operational performance.
Build and maintain strong relationships with broker distribution teams, carriers, and internal stakeholders to support business growth and operational alignment.
What you need to have:
Minimum 5 years’ experience leading a claims function across general insurance segments.
Bachelor’s degree or Insurance Diploma (preferred).
Strong project management skills with proven ability to scope, manage, and deliver key initiatives.
Expertise in process management, leveraging IT and productivity tools to drive operational efficiency.
Excellent leadership, communication, and stakeholder management skills.
What makes you stand out:
Experience working with cross-regional teams and managing relationships with offshore centres of excellence.
Proven ability to develop and execute claims strategies that align with broader business goals.
Strong analytical skills with the ability to use data and reporting to inform decision-making.
Demonstrated success in fostering a collaborative and high-performing team culture.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
About Marsh:
Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
