About Us
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated Mid-Level Partner Success Manager to join our team. In this role, you will be responsible for building strong relationships with our MSP partners across the ANZ region, helping them adopt our platform, achieve their business objectives, and realize maximum value from their investment. You'll work closely with customers throughout their journey, acting as a trusted advisor while collaborating across teams to deliver an exceptional partner experience. If this sound like you, we’d love to hear from you.
What you’ll be doing
Build strong, long-term relationships with a portfolio of MSP clients, ensuring they achieve optimal value from our platform
Act as a trusted point of contact for your partners, providing guidance, support, and proactive communication throughout the customer lifecycle
Support upsell and renewal opportunities by understanding client goals and aligning them with inforcer’s solutions
Collaborate closely with the Implementation team to ensure smooth client onboarding
Champion the voice of the customer internally, relaying insights and feedback to Product and Engineering teams to help improve our platform
Monitor customer health, usage, and engagement metrics to identify risks and opportunities for greater adoption
Help clients get the most from the platform by developing and guiding account plans aligned with their objectives
Cross collaborates with Sales, Support, Product and Marketing to deliver an exceptional end-to-end client experience
Support customer adoption and retention with workshops and training, both in person and virtually
Conduct regular customer check-ins, business reviews, workshops, and training sessions to drive platform engagement and success
Manage partnerships with SMB and mid-market partners
What We Can Offer You
Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.
Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.
A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.
Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.
Skills We Need for This Role
2-3 years experience in Account Management, Customer Success or a similar client-facing role within SaaS, technology, cybersecurity, or MSP environments. MSP experience would be very beneficial.
Excellent communication skills with the ability to build strong client relationships
Customer-focused mindset with confidence in identifying growth and renewal opportunities, drive adoption, and identifying customer needs
Highly organised and self-driven, capable of managing multiple client relationships and projects at once
Comfortable in a fast-paced, tech-driven environment and working across teams
Eager to learn and develop expertise in the MSP ecosystem, Microsoft 365, cybersecurity, and emerging technologies
Inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
