Jobs at Inforcer Ltd

Lead customers through technical implementations from kickoff to adoption. Coordinate projects, milestones, communications, workshops, webinars, training, documentation, and onboarding activities. Troubleshoot implementation issues, support internal technical training, manage bespoke implementations for larger clients, gather customer requirements, ensure satisfaction, and improve onboarding processes. The role requires strong project management, communication, technical implementation, and customer engagement skills across Microsoft 365, modern workplace, or SaaS environments.

Develop and execute sales plans across the ANZ region, prospect for new business, build executive-level client relationships, demonstrate products, negotiate contracts, close deals, and achieve sales quotas. The role also involves collaborating with technical teams, monitoring market trends, forecasting sales, and representing the company at business events and conferences.

Build and manage long-term relationships with MSP partners across the ANZ region. Guide onboarding, adoption, retention, renewals, and upsell opportunities while monitoring customer health and engagement. Conduct business reviews, workshops, and training; develop account plans; gather customer feedback; and collaborate with Sales, Support, Product, Engineering, Marketing, and Implementation teams to deliver strong partner outcomes.

Provides first- and second-line technical support to MSP partners, triages incidents, resolves platform issues, manages Intercom tickets, and follows major incident procedures. Builds KPI, CSAT, and service dashboards; develops workflows and documentation to improve service desk operations. Collaborates with Engineering and Product on customer feedback and feature requests while delivering professional, empathetic customer service.

Supports the Australian business by managing office operations, facilities, suppliers, executive calendars, travel, meetings, reports, and internal communications. Coordinates onboarding, offboarding, probation reviews, employee records, recruitment administration, and confidential employee matters. Organizes events and engagement initiatives while identifying operational improvements. Partners closely with the Regional Leader and supports business initiatives in a fast-paced technology environment.

Prospects for new business through cold calling, email campaigns, networking, and research tools. Builds executive-level relationships, understands prospect needs, promotes cybersecurity and AI solutions, and achieves meeting and activity targets. Collaborates with internal technical teams, monitors market and competitor trends, and represents the company at business events and conferences.