Microsoft AI Workforce Specialist

Help organisations unlock the power of Microsoft AI.

At Versent, we're helping customers transform how they work through Microsoft AI, Copilot and Modern Workplace technologies. We're looking for a Microsoft AI Workforce Specialist to help enterprise customers maximise the value of their Microsoft investments while driving adoption of Microsoft's latest AI-powered solutions.

Working within our Cloud Access team, you'll partner with customers, Microsoft, Sales and Customer Success teams to drive renewals, adoption, retention and growth across Microsoft 365, Copilot, Copilot Studio, Agent 365 and Frontline Worker solutions.

What you'll do

• Lead customer renewal conversations from initial engagement and negotiation through to successful renewal.

• Work closely with Customer Success, Sales, Finance and Partner teams to retain contracts, reduce risk and support customer growth.

• Identify opportunities to expand customer environments through upsell, cross-sell and additional Microsoft solutions.

• Play an active role within account teams to maximise customer value and long-term success.

• Maintain a rolling renewal forecast and proactively identify future licensing opportunities.

• Handle commercial discussions, negotiations, contract queries and escalations.

• Collaborate with Microsoft and strategic partners to maximise customer outcomes and renewal success.

• Contribute to process improvements that enhance efficiency and customer experience.

What you'll bring

• Experience in Customer Success, Account Management, Licensing or Technology Sales.

• Knowledge of Microsoft licensing, Modern Work and AI solutions.

• Strong commercial acumen and negotiation skills.

• Excellent stakeholder management and communication skills.

• A customer-first mindset with a passion for technology and AI.

• Curiosity, initiative and a drive to deliver outcomes.

Ready to shape the future of work?

If you're passionate about AI, customer success and helping organisations embrace the next generation of Microsoft technologies, we'd love to hear from you. Apply now and help customers realise the full potential of Microsoft AI.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].