Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
Full-time position requiring flexibility to support operational needs outside standard business hours when required
We're seeking an experienced and people-focused Medic Manager to lead Crown Melbourne's Medical Services team.
Reporting to the Senior Security Operations Manager, you will oversee the delivery of medical, emergency response and workplace health services across one of Australia's largest integrated entertainment resorts. Leading a team of approximately 15 Medics, you'll play a critical role in ensuring the safety and wellbeing of guests, team members and contractors across a dynamic 24/7 operation.
This is a highly visible leadership role that combines operational management, clinical oversight, workforce planning, training, compliance and stakeholder engagement. You'll drive service excellence, champion best practice clinical governance and ensure the Medical Services team remains prepared, responsive and aligned to Crown's commitment to safety and exceptional guest experiences.
In this role, you will:
Lead the day-to-day delivery of medical and emergency response services across Crown Melbourne's 24/7 operation.
Manage workforce planning, rostering, resource allocation and operational readiness for the Medical Services team.
Inspire, coach and develop a team of approximately 15 Medics, fostering a high-performing and customer-focused culture.
Oversee medical equipment, pharmaceuticals, first aid resources, inventory management and procurement activities.
Ensure compliance with clinical governance frameworks, regulatory requirements, licences, certifications and health and safety obligations.
Partner with emergency services, healthcare providers and internal stakeholders to coordinate effective medical responses and support business operations.
Deliver and oversee medical and first aid training programs that meet legislative and operational requirements.
Manage departmental budgets and support company-wide health programs, including vaccination and audiometry initiatives.
About You
You are an experienced leader with a strong background in emergency healthcare, paramedicine, medical services or a related clinical environment.
Mandatory Qualifications
Diploma of Emergency Health Care (HLT51020).
Certificate IV in Training and Assessment (TAE40122).
You will also bring
Demonstrated leadership experience within healthcare, emergency services or a similar highly regulated environment, with strong expertise in clinical governance, compliance/risk management
A Degree in Paramedicine, current AHPRA Registration, Certificate of Clinical Governance, or experience in occupational health, injury management and return-to-work programs will be highly regarded.
Proven capability in workforce planning, rostering, budget management and resource allocation.
Exceptional stakeholder management, communication and relationship-building skills, with the ability to influence across a diverse range of internal and external partners.
Strong problem-solving, decision-making and conflict resolution skills
Availability to work a rotating roster and participate in an on-call support arrangement.
What We Offer You
Highly competitive remuneration package plus yearly bonus
Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment.
A supportive and inclusive workplace that values individuality, diversity and belonging.
Career development opportunities within one of Australia's leading entertainment and hospitality organisations.
Applications Close: 17th August 2026
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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