At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The Opportunities:
This role supports AIA’s private health insurance business by playing a part in executing an integrated customer communications roadmap across marketing, engagement and mandatory communications. Working closely with product, technology, customer service and delivery teams, it develops and delivers clear, customer-focused communications that highlight member value, promote benefits, meet regulatory requirements and support business growth. The objective is to drive member engagement, retention, and cross sell and up sell opportunities across the health portfolio.
This is an 8 month max term contract for our Melbourne location.
To do this successfully you will:
- Deliver end to end customer communications across lifecycle, mandatory and engagement touchpoints
- Develop high quality customer content and collateral with strong attention to detail and brand alignment
- Use test and learn approaches, customer data and segmentation to optimise communications and outcomes
- Plan and execute integrated campaigns including promotions, referrals and partner activity
- Manage multiple stakeholders and deadlines while ensuring consistent, clear and compliant messaging
Successful applications will demonstrate:
- Strong ability to translate complex information into clear, customer friendly messaging
- Excellent stakeholder management and communication skills with a collaborative approach
- Commercial thinking with a practical, solutions focused mindset
- Ability to work autonomously while taking ownership and accountability for outcomes
- High attention to detail combined with a proactive and positive attitude in fast paced environments
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
- Access our training and development to build on your current skills
- Career development through internal mobility opportunities
- Work for a business helping millions of Australians and make a difference to someone’s life everyday
- Access additional leave days a year to recharge and refresh yourself
- Enjoy wonderful Health and Wellbeing initiatives that support you
- Work with supportive and inclusive managers
- Flexible working arrangement – 3 days in office and 2 days WFH
At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.1 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives.
AIA is different. Are you?
If you want to be part of an organisation that helps people live better every single day, apply via the link.
