Grant Thornton Australia is one of the world's leading independently-owned and managed accounting, advisory and consulting firms.
Our culture is underpinned by a commitment to our clients, people and communities, and our promise to ‘Reach for Remarkable’ by providing proven expertise, principled execution, and personalised experience.
In Australia, we’re proud to support the careers of over 1,500 remarkable people. With six offices nationally and partner firms in more than 145 markets, wherever you want to go, we can take you there.
About this role
A unique opportunity to shape how we protect and grow our most important client relationships.
At Grant Thornton, we’re focused on delivering exceptional client experiences and driving sustainable growth. This role sits at the centre of that ambition helping us proactively protect revenue, strengthen key relationships, and unlock new growth opportunities across the firm.
We’re looking for a commercially minded individual who thrives on turning insight into action and influencing outcomes across a complex stakeholder environment.
Key responsibilities
- Drive the delivery of our client retention program, focused on protecting and growing high value and at risk clients
- Conduct client conversations and feedback sessions to surface risk, strengthen relationships, and identify growth opportunities
- Own client conversation reporting, translating feedback, themes and risk signals into actionable recommendations for Partners and leadership
- Own and evolve our Client Voice survey program to ensure issues are identified early and acted on
- Partner with Service Line, Industry and BD teams to embed client retention into growth plans
- Support pricing and renewal conversations to protect margin while retaining key relationships
- Prepare CEO and leadership insight packs for strategic client engagement
- Leverage marketing technology and data platforms to enable more effective, insight-led decisions
- Drive adoption of tools and processes that enable faster, better client decision-making
What we’re looking for
- Experience in client management, business development or strategic program delivery
- Proven ability to translate data and insights into commercial outcomes
- Confidence working with senior stakeholders in a matrix environment
- Strong commercial acumen, including an understanding of pricing and revenue drivers
- Strong project management and execution capability
- Comfort working with data, systems and client insight tools
Capabilities & Attributes
- Outcome driven with a strong focus on revenue protection and growth
- Curious and insight-led, with a strong client-centric mindset
- Proactive, organised and able to drive initiatives end-to-end
- Collaborative and able to bring stakeholders together to deliver results
If you’re interested in this role but don’t feel that you match every single one of our requirements, we would still love to hear from you and explore the unique skillset and attributes that you can bring to the team.
Reach your remarkable
At Grant Thornton we do things differently because we understand that when you strive for better and care about what you do remarkable things are possible. We’re a dynamic and authentic mix of backgrounds, perspectives and ways of thinking. We’re driven by our shared purpose – we care for our people, clients and communities and support them to thrive.
With us, you’ll be exposed to challenging and rewarding opportunities – building your confidence and capabilities at every step. You’ll be supported, motivated and inspired by a team of passionate and caring collaborators and leaders. You’ll be empowered to build a career path that’s tailored to you and encouraged to make a meaningful difference. And we’ll make sure the excellence you deliver and the impact you make is always seen, felt and celebrated.
Remarkable perks that put you first:
- 9-day fortnight with no salary reduction
- Flexible working options available
- Fully funded gym membership
- Mental health support, financial and wellbeing coaching
- And many more!
Need some help applying or participating in the recruitment process?
We are committed to ensuring our recruitment process is inclusive and accessible for anyone who wishes to apply, and we warmly encourage applications from individuals from diverse backgrounds including Aboriginal and/or Torres Strait Islanders, those in the LGBTQI+ community and individuals who identify as having disability or are neurodivergent. Click here for recruitment support information and to learn more about Diversity, Equity and Inclusion at Grant Thornton.
Should you have questions or require any adaptations or additional support for your individual circumstances so you may perform at your best during the application or recruitment process please contact our Talent Acquisition team at [email protected]
As we provide fair consideration and evaluation to a high volume of applications, we endeavour to provide feedback on your application at the earliest opportunity.
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