The purpose of this position is to manage, plan and direct all service activity within our customer base in the Managed Services Environment – with a particular focus on the Electrical (UPS/DC/Electrical Infrastructure) aspects. This includes the activities of Sub-Contractors and Vertiv Teams.
Achieve sales targets and manage expenditure within budget and ensure the company image is maintained and upheld at all times. Ensuring commonality of process and field deployment where this is required.
Key Responsibilities
Operational Execution:
- Manage the day-to-day electrical operations of our key accounts. (UPS, DC and Electrical) electrical systems from incoming switchboards, transfer switches and generators, through to the rack outlets.
- Oversee maintenances and conduct power/capacity audits (DC/UPS and electrical for capacity planning) Nationally.
- Manage Generator building load tests.
- On Call Roster every second week or as required as per staffing requirements and availability.
- Co-ordinate activities to ensure SLAs are met.
- Raise CRQs in ITSM.
- Manage the activity of third-party contractors.
- Preparation of monthly reports and financial forecasts.
- Attendance at monthly meetings with key customers to review SLA performance.
- Weekly operations meeting to address grass roots operational discussions/ actions and compliance.
- Provision of electrical quotations to ensure consistency.
- Building and maintaining close relationships with customer.
- Able to travel interstate when and if required. (25%)
Continuous Improvement:
- Identify opportunities to expand the Global Services offering and make direct representation to prospects and customers to expand the service business. Working actively with the Managed Services Manager.
Planning, Process and Reporting:
- Work collaboratively with the Managed Services Manager to develop short- and long-range business plans.
- Initiate, lead and manage an extensive and diverse range of projects which increase operational sales performance.
- Proactively work with cross functional key stakeholders to identify and address business improvement opportunities.
WHS, Environment & Quality:
- Comply with all Work, Health & Safety, Environment and Quality obligations
- Actively promote safety in the workplace
- To assist the Finance division in resolving accounts payable issues.
Employees reporting to Incumbent
- Currently no Direct employees report into this position
- Market Unit Leadership Team
- ANZ Services Team
- Project Management Team
- National Service Sales Manager
- Business Development Managers
- Technical Support Group
- Finance
- Customers
- Contractors
- Suppliers
- Trade or Engineering qualifications desirable
- Servicing Critical Infrastructure in a 24/7 environment
- Previous experience with Data Centre or Telecommunications sectors would be an advantage
- Previous exposure to a service project management environment
- Exposure in the Electrical Contracting Service Industry
- Exposure to switchboard design and maintenance will be highly regarded
- High level interpersonal and negotiation skills
- Sub-Contractor Management
- Business Process Improvement
- Service management
- Forecasting & financial acumen
- Project management
Personal Characteristics:
- Communication skills
- Collaboration
- Leadership skills
- Business acumen
- Problem solving skills
- Customer Service
- Agility
#LI-AB2
About UsThe successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.
OUR STRATEGIC PRIORITIES
• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength
VERTIV BEHAVIORS
• Own it
• Act with urgency
• Foster a customer-first mindset
• Think big and execute
• Lead by example
• Drive continuous improvement
• Learn and seek out development
• Promote transparent & open communication
About Vertiv
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]
