At AIA, we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.
The Opportunity
This is your opportunity to bring your industry leading telephone-based sales and Life Insurance experience to our AIA Financial Services department.
This critical role is responsible for the management and provision of leads from referral partners in relation to Life Insurance, Private Health Insurance and Financial planning needs. You will be committed to making a positive difference in our customers lives by helping them see the connection between financial wellbeing, and physical and mental wellbeing.
To do this successfully you will:
Provide excellent customer engagement by owning the referral process and ensuring the most appropriate offering based on the customer
Assisting customer queries over the phone through inbound/outbound calls as well as digital channels
Educate our customers on the full range of products and services, so they can make informed decisions on what is appropriate for their needs
Build your knowledge of the Advice industry, legislative changes and attend professional development and compliance training sessions
Be curious and interested to continuously grow your knowledge and learning to provide a better service to customers
Collaborate with different parts of the business to help with ongoing business initiatives
Successful applications will demonstrate:
RG146 Qualified (General Knowledge, Life Insurance, Superannuation)
Demonstrated ability working in high volume, fast paced telephone-based sales environment,
Working within a regulated environment with a strong focus on compliance and quality is highly regarded
Excellent communication skills both written and verbal
Well-developed rapport building and customer engagement skills
Exceptional organisational and time management skills
Strong work ethic with a high level of personal accountability
Why choose AIA:
At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.
Access our training and development to build on your current skills
Career development through internal mobility opportunities
Work for a business helping millions of Australians and make a difference to someone’s life every day
Access additional leave days a year to recharge and refresh yourself
Enjoy wonderful Health and Wellbeing initiatives that support you
Work with supportive and inclusive managers
Flexible working arrangements
AIA is different. Are you? If you are interested in joining AIA, apply by following the link below
AIA Group Limited Melbourne, Victoria, AUS Office
Melbourne, Australia
