Lead Software Engineer - Amazon Connect

Let’s talk about this role 

Reporting to the Senior Engineering manager, the Lead Engineer is both leader and individual contributor.  On a regular day, you could expect to be cutting code, designing the next feature, discussing timelines with the product manager or other stakeholders, and holding one-on-ones with your junior and senior engineers.  You'll be expected to wear a few hats, but also to be continually driving and owning the technical strategy for your products. You will use your product thinking when designing solutions, and continually challenge our processes with cutting edge thinking on the role of software development within the organisation.

Some other key responsibilities of the role include:

• Independently leading software engineering initiatives, using strong business acumen and appropriate level of pragmatism to get the job done.

• End-to-end responsibility for projects of increasing complexity and contributing to the common code bases and standards for your team.

• Managerial responsibilities for Software Engineers (2-3) and providing technical mentorship for the overall team, helping draft clear time schedules, removing blocks, and assisting more junior members of the team.

• Playing a key role in building solutions and delivery plans that align to business objectives and constraints.

• Be the go-to expert by demonstrating an elevated level of knowledge in the field of software development.

Let's talk about the team
You'll be joining one of the most innovative parts of nib, helping solve problems on one of the key interaction points for the company in the Agent Experience & Telephony team with tech running on a mix of AWS and in-house developed software. The team is small, agile, and cross-functional (with a mixture of software engineers and product people) but you'll often be working closely alongside our agent experience and data analytics teams. We all come together with the wider Data & AI business unit on quarterly basis in our Newcastle hub (or sometimes in Sydney) for 2-3 days of innovation, collaboration and team bonding!
 

Let’s talk about you 

With a strong architectural mindset and demonstrated knowledge of software engineering principles (e.g., automated acceptance testing, continuous integration, and continuous delivery), other skills and experience that will set you up for success in this role include:

• The ability to communicate effectively with non-engineers of varying levels at the company including coaching both technical and non-technical skills.

• Strong experience with multiple modern programming languages – we use both Typescript and Python, but we are happy to consider experience with similar languages.

• Proven experience in teaching others and keenness to learn.

• Excellent verbal and written communication skills, and ability to work in a highly collaborative team environment.

• Product thinking in software design.

• Experience or exposure to cloud services, AWS (Amazon Web Services) in particular.

• Experience with ORMs, relational databases and NoSQL databases.

• Experience with automated testing and mocking frameworks.

• Practice and promote Agile software development practices and methodologies.

• Deep understanding of how to build resilient and secure systems, ideally with concepts such as Anti-fragile.

• Experience in micro-services architecture.

• Awareness and understanding of Generative AI, Prompt Engineering and Large Language Models will be highly desirable.

At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group – so if this role resonates with you, please apply!  

Let’s talk about who we are 

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.  

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. 

Let’s talk about diversity, equity and inclusion 

We embrace a flexible working environment and welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+ as well as culturally diverse community members to apply for open roles.   

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertise in an alternative format, please contact us at [email protected]. 

Let’s talk about working at nib 

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you. 

Other benefits to support you at work (and play) include: 

• Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance  

• The opportunity to give back to the community through paid leave for volunteering through nib Foundation 

• Support your better health – whatever that looks for you - through our nib Well Program and corporate fitness discounts 

• Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits 

• Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees 

The fine print 

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.  

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.