About this role:
Wells Fargo is seeking a Lead Business Execution Administrator.
In this role, you will:
- Support performance of less experienced staff and overall effectiveness of team
- Provide feedback and present ideas for improving or implementing processes and tools with the Strategy and Execution area
- Implement strategic plans and makes changes to the plan as necessary
- Perform complex administrative transactional and operational and customer support tasks
- Ensure that projects operate with maximum efficiency
- Provide subject matter expertise and interpretation of procedures to less experienced staff
- Provide leadership to the team for the purpose of attaining a common goal
- Interact with immediate team and external business partners on wide range of information
- Provide guidance and subject matter expertise to immediate Strategy and Execution team.
- Lead end-to-end activities for Procedures Management team.
- Write and publish the procedures for Home Lending Operations team.
- Ensure efficiency, quality, and pipeline management relating to assigned procedure requests.
- Research moderately complex business, operational, knowledge of business procedure writing and understanding of Change management methodology.
- Work independently to ensure closure on all procedural change related activities.
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
- Collaborate and consult with team leaders in developing project plans, policies, and procedures.
Required Qualifications:
- 6+ years of Administrative Support or Business Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- 5+years, Experience in Business Execution, Implementation, or Strategic Planning, or equivalent demonstrated through one or a combination of the following: work experience, training, in Home Lending.
- Comprehensive understanding of business procedure writing and understanding of Change management methodology.
- Perform timely closure of change related activities on change records submitted to HL Change Control Center for validation of required data points and identify errors or missing requirements.
- Review procedure source documents for each individual change and ensure procedures are complete, accurate, and clear based on the change.
- Communicate clearly through written communication the actions needed from change owners to resolve points that do not meet the policy requirements.
- Work closely with other change control user roles (operational risk consultant, change owners) on procedure accuracy.
- Collaborate with Change owners to carry out business change.
- Strong verbal & written communication skills.
- Knowledge on JIRA application, OpenText and App Works.
- Prior experience in Procedure Writing or preparing SOP’s.
Posting End Date:
10 Apr 2025
*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
