Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionAustralia & New Zealand (ANZ)
Transform Customer Experience for Australia's and New Zealand's Leading Brands
At Sprinklr, we're helping the world's most recognised organisations transform how they engage with customers across every digital channel. As a Large Enterprise Account Executive, you'll partner with senior business leaders, drive complex enterprise sales, and help customers unlock the power of AI, customer experience, contact centre, social media, and digital transformation.
This is an opportunity for a high-performing enterprise seller who enjoys building executive relationships, solving business challenges, and closing strategic deals that create meaningful customer outcomes.
What You'll Do
Drive Enterprise Growth
- Identify, develop, negotiate, and close complex enterprise opportunities across Australia and New Zealand.
- Own strategic account plans and territory development strategies.
- Deliver predictable revenue growth through both new customer acquisition and expansion within existing accounts.
Engage Senior Decision Makers
- Build trusted relationships with C-suite and senior executives, including CEOs, CMOs, CIOs, CTOs, Chief Customer Officers, and Digital Leaders.
- Understand customer business priorities and align Sprinklr's solutions to strategic outcomes.
- Navigate complex buying committees and multi-stakeholder decision-making environments.
- Manage enterprise opportunities from prospecting through contract signature.
- Coordinate cross-functional teams including Solutions Consulting, Customer Success, Marketing, Legal, and Executive Leadership.
- Develop compelling business cases and ROI-driven value propositions.
- Create pipeline through strategic prospecting, networking, referrals, industry events, and partner relationships.
- Identify emerging market opportunities and customer challenges.
- Build and maintain a strong pipeline of qualified opportunities.
- Develop deep expertise in customer experience, AI, contact centre, social media, and digital transformation.
- Provide industry insights and thought leadership to customers.
- Help organisations solve complex business challenges and improve customer outcomes.
- Stay informed on market trends, competitive developments, and emerging technologies.
- Actively seek feedback from customers, peers, and leaders.
- Invest in personal and professional development to continuously elevate performance.
The successful candidate will:
- Consistently achieve or exceed sales targets.
- Build strong executive relationships across enterprise organisations.
- Create and execute strategic account growth plans.
- Generate a healthy pipeline of new opportunities.
- Successfully lead complex, multi-stakeholder sales engagements.
- Establish themselves as a trusted advisor within the ANZ market.
- 5+ years of enterprise SaaS or enterprise technology sales experience.
- Demonstrated success managing complex sales cycles and closing high-value opportunities.
- Consistent track record of achieving or exceeding sales targets.
- Strong communication and presentation skills.
- Experience engaging senior business and technology leaders.
- Ability to influence decision-makers and build consensus across multiple stakeholders.
- Ability to understand customer challenges and connect technology solutions to business outcomes.
- Experience developing commercial strategies and executing growth plans.
- Strong negotiation and deal management skills.
- Proven ability to build long-term customer relationships.
- Strong networking and business development capabilities.
- A customer-first mindset with a focus on delivering value.
- Passion for technology, AI, customer experience, and digital transformation.
- Desire to continuously learn and adapt in a fast-changing market.
- Growth mindset and openness to feedback.
- Sell market-leading AI-powered customer experience technology.
- Work with some of the most recognised brands across Australia and New Zealand.
- Join a high-performing, collaborative, and customer-focused culture.
- Partner with experienced industry experts and executive leaders.
- Play a key role in one of the fastest-growing technology categories in the market.
Candidates must have unrestricted work rights in Australia or New Zealand. Sponsorship and work authorisation support are not available for this position.
Recruitment AgenciesSprinklr manages this recruitment process directly. Unsolicited resumes or candidate profiles submitted by recruitment agencies will not be considered, and no fees will be payable in relation to such submissions.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Sprinklr Melbourne, Victoria, AUS Office
Hub Flinders St, Level 7, 180 Flinders Street, Melbourne, Australia, VIC 3000
