Assist with IT support tasks by monitoring a ticketing system, providing telephone assistance, and managing documentation while utilizing strong customer service skills.
Host Company:
Based in Collingwood, this host company is a 360 IT Management Solutions Company that specialises in the provision of security, cloud solutions and management services for businesses of any size. Specialisations include Management Services, Cloud Computing, Cybersecurity and Business Continuity.
Tasks:
- Monitor and provide IT assistance through a Ticketing system
- Utilise good customer service skills in resolving enquiries in a timely manner
- Provide support for telephonic IT enquiries
- Manage user, reference, documentation and miscellaneous tasks as required
Requirements
About You:
- Good Verbal and Written English communication skills
- Great Customer Service skills
- Ability to multi-task and adapt to change
- Willingness to learn support tools, techniques, and technology required for the role
- Effective time management skills
- Commitment to work 3 days per week for a 12 weeks period
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