HTR Payroll Team Lead AU

Job Description
Summary
The HTR Payroll Team Leader AU supervises a team to deliver payroll activities that meet customer needs, address operational issues and meet service level agreement (SLA) outcomes. This role ensures that the provision of advice and service complies with legislative requirements, industrial instruments, KH policies and procedures.
Is responsible for supporting the day-to-day execution of functional business processes in accordance with the Service Level Agreements aligned with Kraft Heinz Australia and New Zealand business stakeholders.
The role will work in partnership with Global partners to identify and drive process improvement initiatives to boost performance and business results.
This will involve, but not be limited to payroll execution and accuracy, coaching and support of our BPO partners, escalation management from internal stakeholders, cross-functional collaboration on larger payroll opportunities.
The HTR Payroll Team Lead AU will serve as a key member of the Australia and New Zealand Global Business Services (GBS) team, promoting a culture of Executional Excellence, Process Excellence, Innovation and Business Value.
Key responsibilities
Customer Centric Operational Stability:

• Supervise and coordinate the day-to-day transactional payroll processing and operational activities of the team to ensure the delivery of accurate, high quality payroll services that meet deadlines and identified SLAs.
• Coordinate team resourcing to ensure workloads are effectively managed and payroll processing and services are delivered accurately and to required timeframes.
• Develop and maintain strong internal business relationships to proactively identify, mitigate and resolve client concerns in a professional and empathetic manner.
• Coordinate the implementation of business system and process changes, quality controls and audit recommendations to ensure compliance with legislation, policies and procedures and continuous improvement.
• Work collaboratively with other branches within Finance, Strategy and Operations to contribute to the overall customer experience by providing timely advice to the Service Centre regarding changes in processes, processing timelines, and system incidents.
• Ensure the confidentiality, security and integrity of employee records and data in accordance with legislation, Government and KH policy and procedure.

Stakeholder Collaboration:

• Uses discretion to prioritise own and team workload within a structured operating environment that is subject to established policies procedures and practices underpinned by statutory requirements

• Capacity to adapt operating practices and escalates issues to the Senior Manager that require a higher delegation of approval.
• Liaise between GBS and Kraft Heinz on Service Level Agreements and Reverse Service Level Agreements and drive action plans to improve performance on both sides.
• Drive Service Performance Management reviews between business and GBS and improve reporting with GBS team

Process Improvement:

• Ensure process documentation is updated frequently to reflect current standard operating procedures in compliance with Kraft Heinz policies and controls
• Work closely with Global process owners and teams to understand root causes and represent process procedures, practicalities and exceptions
• Translate payroll targets into action plans for GBS to drive improvement
• Support project and technology implementations including SAP S/4 Hana, Basware and other digital solutions
• Review and analyse reporting from broader GBS teams
• Apply understanding of assigned business process to identify gaps and propose continuous improvement measures

About you

• Bachelor's degree is required
• Post graduate certification in GBS is preferred
• Understanding of Hire to Retire and Payroll processes
• Minimum of 5 years of progressing work experience in the payroll and/or Payroll Compliance area
• Experience working in an operational capacity within GBS is preferred
• Experience working with BPO or offshore teams is highly preferred
• Experience operating in matrix and complex set ups
• Experience managing multiple stakeholders and priorities
• Experience participating in Continuous improvement initiatives
• Strong payroll / accounting background
• Strong stakeholder management skills
• Positive, proactive can-do attitude
• Attention to detail and high accuracy skills
• Excellent customer service skills
• Strong problem-solving skills
• Ability to work within a team environment

About us

• Hybrid Working - Flexibility around when and where you work.
• Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package.
• Parental Leave - paid time off for both primary AND secondary caregivers
• Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter.
• Great Place to Work certification in Australia.
• In House Training Programs
• Corporate Discount Programs & Novated Leasing - Utilize a range of discount programs (gym membership, health insurance, banking)

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Location(s)
Freshwater
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.