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HR Operations Specialist, PSA Japan

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In-Office
Tokyo
Mid level
In-Office
Tokyo
Mid level
The HR Operations Specialist will manage HR processes, ensuring compliance with Japan labor laws, and provide support throughout the employee lifecycle. Responsibilities include employee inquiries, managing HRIS tasks, policy compliance, and collaboration with teams for efficient HR service delivery.
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Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,900 people across our headquarters in Santa Ana and offices in Jersey City, Tokyo, Shanghai, Hong Kong, Toronto, Guadalajara, Dallas, and Paris. 

コレクターズ社は、コレクション市場に付加価値サービスを提供する革新的なテクノロジーの業界リーダーです。コレクターの方々が収集品の発掘、購入、真贋鑑定、取引状況確認、調査などを行う手段の礎を築き、最先端の技術を駆使して、グレーディング、真贋判定、保管、販売といったプロセスの現代化とデジタル化を推進しています。これにより、コレクターの情熱の追求を支援するという私たちの使命を実現しています。

また、コレクターズ社では、さらなる成長とグローバル化を図るため、才能ある人材を常に募集しています。

当社のサービスは、収集用のコインからトレーディングカード、Funko Pop!、ビデオゲーム、イベントチケット、サイン、記念品に至るまで、幅広いコレクションアイテムを対象としたサービスを展開しています。傘下企業には、PSA (スポーツ及びその他のカード)、PCGS (コイン)、CardLadder (スポーツカードの包括的な分析および取引価格の推移データ)などの第三者認証およびグレーディングサービスのリーディングカンパニーが含まれています。

1986年の創業以来、8,000万点以上のアイテムをグレーディング及び真贋鑑定してきました。カリフォルニア州サンタアナの本社をはじめ、ニュージャージー、東京、上海、香港、トロント、グアダラハラ、ダラス、パリの各拠点で、1,900人以上の従業員を雇用しています。

About PSA

PSA is the world’s largest trading card, autograph and memorabilia authentication and grading service, Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region.

PSAについて

Professional Sports Authenticator (PSA) は世界最大そして最も信頼されている第三者トレーディングカード真贋鑑定・グレーディングサービス会社です。1991年の創業以来、PSAは4,000万枚以上のカードと1,000億円以上の累計申告価格の収集品を鑑定してきました。日本では、2018年に設立されたCOLLECTORS UNIVERSE JAPAN合同会社を通じて、PSAのサービスを提供しています。日本国内で唯一の第三者グレーディングサービスプロバイダーとして、PSAはトレーディングカードの真贋鑑定およびグレーディング分野において、国内市場で確固たるリーダー的地位を築いています。

PSA Japan is currently seeking a Human Resources Operations Specialist to join our Japan HR team to support the creation, delivery and effectiveness of HR processes across the employee lifecycle. As a member of our newly-redefined team, you are excited by new challenges and embrace opportunities to solve problems. You will provide an exceptional customer experience for all stakeholders from onboarding through offboarding as one of our key representatives for day-to-day HR inquiries. You will use your domain expertise in Japan employment law and HR best practices to provide informed and compliant frontline support to employees. 

You’ll report to the Senior Manager on the  Japan HR team and work onsite/hybrid in our new Tokyo office.
 

What You’ll Do:

  • Serve as a point of contact for employees and managers both in person and via our shared email inbox for all their HR-related needs, including but not limited to: onboarding, job/status changes, offboarding, workers compensation, recruiting related tasks (FTE and Temp including temp agency communication) and workplace safety.

  • Collaborate with partner teams across People to ensure fundamental HR services and day-to-day operations are smoothly delivered, including assigning inquiries to the appropriate functional teams

  • Ensure ongoing compliance with Japan labour laws and regulations, and recommended best practices; regularly review policies and practices to maintain compliance and reduce legal risks

  • Understand and interpret company policies and procedures to answer employee questions

  • Execute HRIS tasks and transactions, ensuring changes flow appropriately throughout our systems to support data integrity and compliance

  • Maintain and update employee policies and data, including but not limited to: employee records and benefits policies and leave data

  • Manage contingent worker agency engagements and tracking of existing contingent workers, including full-time conversion eligibility

  • Creating monthly/weekly report based on the request from departments both in the US and Japan

  • Navigate through ambiguity to help create processes and solve new problems as the organization evolves

  • Utilising both Japanese and English skills to perform tasks

  • Working closely with the HR team members in the US and other countries upon necessary

  • Any ad-hoc tasks relating the HR operations instructed by the line manager

Who You Are: 

  • 3+ years of progressive HR experience in a high-growth setting; strong preference for experience working in production-based or startup companies

  • Understanding of Japan labour laws in basic or direct experience

  • HRIS experience (Workday preferred)

  • Excellent organization and administration skills with high attention to detail

  • Strong customer service and stakeholder management experience

  • Collaborative, helpful team player and employee advocate

  • Curious self-starter with a growth mindset; you see new challenges as opportunities to learn and build

  • Operational-minded with a focus on efficiency, effectiveness, and clarity

  • Bachelor’s degree in Human Resources Management, or a related business concentration

  • Native in Japanese and business level in English

    Reasons To Join Us:

    • Social Insurance: All full-time employees are eligible for Employee Pension, Health Insurance, Workers Accident Insurance, Employment Insurance

    • Paid Leaves: Our employees qualify for annual leaves and special leaves in accordance with the Company’s Rules of Employment

    • Allowances: Employees are also offered commutation allowance in accordance with the Company’s Rules of Employment

    • Benefits: Defined Contribution Pension Plan, Group Life Insurance, Group Long-Term Disability Insurance

    • Employee Discounts: Employees receive discounts on select grading services for approved submissions

    • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities

    福利厚生:

    • 社会保険:厚生年金、健康保険、労災保険、雇用保険

    • 有給休暇:当社就業規則に基づき、年次休暇及び特別休暇の付与

    • 諸手当:当社就業規則に基づき、通勤手当を支給

    • 福利厚生:確定拠出年金制度(DC)、団体生命保険(GLI)、団体所得補償保険(GLTD)

    • 従業員割引: 従業員が鑑定サービスを申し込む場合に割引料金が適用(要承認)

    • 明るく楽しい職場環境: 祭事や祝日の行事をはじめ、チームビルディングなど様々な行事への招待


    We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

    当社は、人種、肌の色、民族性、家系、宗教、出身国、性別、セクシュアリティ、性自認または性表現、性的指向、年齢、市民権、婚姻状況や育児の有無、障がいの有無、退役軍人であるか否か、その他適用される法律で保護されるあらゆる属性にかかわらず、すべての方に平等な雇用の機会を提供することを約束します。さまざまな背景、視点、スキルを持つチームこそが、当社が支援する多様なコレクターコミュニティに対して、より良いサービスを提供できると信じています。

    Residents of areas outside the United States: Please see the Collectors Global Privacy Policy, located here.

    Top Skills

    Hris
    Workday

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