Let’s introduce ourselves
We’re a venture-scaler powered by CommBank. That means we build, buy, and invest in startups that could benefit the bank’s 15 million customers and beyond.
Because of what we do, we’re really neither corporate, nor startup – instead we’re happily navigating the space between both worlds. We're close enough to benefit from the bank’s strategy, scale and stability, but separate enough that we can try new things. To be a sandbox for change.
What it’s like to work here
We’re a community of galvanisers, thinkers and doers. People from different backgrounds who come together in a brilliant collision of careers, ideas and expertise. We know what we’re trying to achieve isn’t easy, but we're up for it.
The role
We are seeking an experienced Head of Product to join Truyu in x15. Truyu is a B2C app available in the Apple App Store or Google Play Store. At Truyu, our mission is to empower every Australian to protect their identity and reduce the financial, emotional and social impacts of fraud.
Reporting to the Managing Director and with accountability for product strategy, design and delivery, you will shape the product experience and stages of development to deliver a product that exceeds customer needs and expectations. To achieve this, you will engage closely with our team, potential customers, and partners, as well as key CommBank stakeholders to clearly understand customer needs. B2B experience is desirable; interest and skill in stakeholder engagement and influencing is critical. This role is a key part of the venture’s leadership team.
Key responsibilities
Product strategy and vision – Be the product thought leader and develop a product roadmap tightly aligned to realising the venture’s vision. Lead the product team by defining and ensuring exceptional cross-functional delivery. Deliver customer excellence, getting into the detail to build a first-in-market solution that defines the category. Act as a customer advocate, representing user interests and ensuring that the product meets or exceeds customer expectations. Test concepts in market in quick iterations, rapidly evolving the product toward product-market fit with well-established feedback loops. Work closely with the CTO and engineering to translate learnings into product improvements.
Team leadership – Build and lead high-performing product teams, and enable cross-functional delivery teams. Provide mentorship, guidance and professional development opportunities to team members and share your knowledge and insights with other ventures.
Delivery – Collaborate with cross-functional teams to manage priorities and ensure product development is on track. Drive product from concept to launch, caretaking all aspects of product development whilst operating in a fast-paced, often ambiguous, startup environment. Communicate progress and roadblocks clearly and effectively to the wider team (venture and x15).
Risk Management - Accountable for managing the venture’s delivery pathway to effectively manage risk in change. Identify potential risks and challenges that could impact product development and mitigate proactively. Ensure the product is compliant with all regulatory and compliance requirements.
Go-to-market strategy – Collaborate with key stakeholders to articulate the go-to-market strategy. Ensure strong alignment with strategic partners , with timings, roadblocks and prioritisation well managed.
Reporting – Monitor product performance and ensure reporting of key performance metrics is shared with key stakeholders. Monitor customer outcomes and clearly measure value created by the product for customers. Define key performance indicators and track product metrics to identify areas for improvement. Use data to make informed decisions and iterate on the product strategy.
Stakeholder engagement – Effectively communicate the product vision, strategy and progress to key stakeholders and executives across x15 and CommBank. Be the champion of your product and venture, while demonstrating visible in market thought leadership in frauds and scams.
Let's talk about the skills we're after
6+ years' experience as a Head of Product, Senior Product Manager or Product Manager working on digital products in an Agile environment, ideally within identity, security and / or frauds and scams prevention. Alternatively, you will have a strong passion for solving problems in this space.
You have experience building customer-focussed products and ensure the team delivers the roadmap and look for ways to make the customer experience better.
You are an outstanding communicator who can translate quantitative and qualitative data into customer outcomes.
You thrive in ambiguity and enjoy variety in your work. It is still very early days for this venture so there are many opportunities to work on new and exciting initiatives.
Experience in a fast-paced environment (early-stage startup is a plus).
Experience with mobile-first product development, ideally with experience owning both B2C and B2B/B2B2C products.
You champion a customer evidence mindset and are willing to jump on the tools, from delving into data to understand customer behaviours, to testing builds before release.
You are a passionate leader who enjoys motivating teams to reach key milestones and ensur product development remains on track.
You possess a passion for strategy and planning and can bring key stakeholders on your journey.
We are after an exceptional candidate – if you do not meet all the above but you feel you can excel in this role, we want to hear from you!
What’s in it for you?
We promise opportunity in spades and believe this delivers growth, learning, and development. Working on things you’re truly passionate about, you’ll be exposed to key strategy development and outcomes. You will evolve as an emerging thought leader within CommBank and the Australian technology space.
Some benefits to keep in mind:
An exciting opportunity to take product ownership and build to drive growth and scaling of a venture protecting customers and the community.
Opportunity to thrive in the space between - access to a space between corporate and startup, where our people explore, innovate and create without fear
Flexible work options to support your wellbeing in the role
Generous parental leave - understanding there’s more to life than work
Amazing career development programs to help you grow and develop your team
A diverse community. We celebrate an authentic team culture and promote collaboration, innovation, and general mucking in
So, if you have the curiosity to learn and the willingness to teach what you know, we’d love to hear from you.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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