Airlock Digital is a global leader in application control and allowlisting. We seek to empower every organization to run only what they trust and operate free from malware and ransomware.
With rapid growth across Australia, North America, and EMEA. We are committed to our core values, respect, determination, and integrity. We support a diverse and expanding global customer base. At Airlock, we pride ourselves on being a team of humble, collaborative, and driven professionals who support one another and share a passion for cybersecurity.
What We Are Looking For:
The Head of IT is responsible for leading Airlock Digital’s internal IT function and ensuring the business has reliable, secure and well-managed technology operations that support our people and continued growth. This role will lead a small IT team and own the delivery of internal IT services across employee support, user access management, device management, business systems administration, IT service delivery, vendor management and operational governance. This role is responsible for building internal IT capability, improving processes, lifting service quality and ensuring IT operations run smoothly across the organisation.
Key Responsibilities:- Leading, coaching and developing a small internal IT team.
- Owning internal IT service delivery and support operations.
- Ensuring employees have the systems, devices, access and support required to work effectively.
- Managing user lifecycle processes, including onboarding, role changes and offboarding.
- Overseeing IT assets, endpoint management, software licensing and internal business systems.
- Managing technology vendors, suppliers and outsourced service providers.
- Establishing practical IT governance, service standards, policies and operational processes.
- Supporting security, compliance, access control and audit requirements.
- Leading and contributing to internal IT projects, planning and budgeting activities.
- Identifying opportunities to improve service quality, efficiency, resilience and scalability.
- Significant experience in IT operations, IT service delivery, systems administration or internal technology management.
- Proven experience leading, managing or developing IT support or IT operations staff.
- Strong understanding of internal IT service delivery, help desk operations, endpoint management and business systems administration.
- Experience managing identity, access, user lifecycle and employee onboarding/offboarding processes.
- Practical experience with Microsoft 365, Entra ID, Teams, SharePoint, OneDrive and related business platforms.
- Experience managing IT vendors, suppliers, licensing, procurement and service providers.
- Strong understanding of IT governance, operational risk, security practices and access control.
- Experience improving IT processes, documentation, support models and service standards.
- Ability to manage competing priorities across operational support, projects and business-as-usual activity.
- Strong written and verbal communication skills, including the ability to communicate with executives, managers, technical teams and end users.
- Ability to think strategically while remaining pragmatic and delivery-focused.
Required Skills & Qualifications:
- Experience working in a SaaS, cybersecurity, software or technology business.
- Experience with Microsoft Intune, Autopilot, Defender for Endpoint or similar endpoint management platforms.
- Familiarity with ITIL practices, particularly incident, request, change, asset and service management.
- Familiarity with security or compliance frameworks such as Essential Eight, NIST CSF, ISO 27001 or SOC 2.
- Experience supporting audit, compliance or customer assurance activities.
- Experience managing IT budgets, renewals, contracts or annual technology planning.
- Relevant certifications such as Microsoft, ITIL, CompTIA, security or cloud certifications.
- A tertiary qualification in Information Technology, Computer Science, Cybersecurity or a related discipline is beneficial but not essential.
Equivalent practical experience will be highly regarded.
What We Offer:
We don’t think money is everything, but we know it is an important part of your decision to apply for a role. Additional factors considered in extending an offer include responsibilities of the job, education, location, experience, knowledge, skills, abilities, and internal equity, alignment with market data, or applicable laws.
Flexible Work Environment, Hybrid or Remote – Time Off - Paid Volunteering Time - Birthday Leave - Paid parental Leaves - Home Office Allowance
Our Commitment:We believe in supporting our team members both personally and professionally. Named one of the Australia’s Greatest Places to Work and 5th best technology company for 2025, we value flexibility, trust, and a work environment that empowers our team to do their best work.
We will be assessing applications as they come in, so we encourage you to send your resume through to us as soon as possible. All official job offers from our company are extended directly by our recruitment team and will be sent through an official BambooHR document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a National Police Check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. No contact from recruitment agencies, thank you.
