Head of Engineering - Customer Channels & Data Domain

• Utilise your deep skills and experience and to grow your experience across a broad range of technologies
• We are a team of big thinkers who are engineering the future of banking  
• Together we can build simpler and better solutions

Do work that matters 

Technology is the enabling force behind information technology functions for the Group to achieve the highest levels of customer experience, security and reliability, velocity and innovation.  

This role sits within Business Banking (BB) Technology, providing technology solutions to Business Banking domain.   Empowering businesses and people to succeed with tomorrow’s technology, our purpose is to become the leading AI native business bank, powered by the next horizon of technology.

Within BB Technology, the Customer Channels & Data Domain focuses on technology enablement of assisted digital engagement channels and AI engineered customer engagement and covers the teams that support BB relationship managers, frontline and back office, contributing to strategic BB and Customer NPS +30 outcomes.

See yourself in our team

As a Crew Tech Lead, drive the technology execution of the vision and roadmap for CRM Workbench and VRM within the BB CCD Domain, in partnership with business and technology stakeholders to maximise delivery of business value and support benefits realisation.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you. 

We’re interested in hearing from people who 

• Are able to drive strategic outcomes across business and technology teams and stakeholders
• Can lead the vision and roadmap across assisted and AI engagement channels, tracking progress and identifying/resolving problem spaces
• Are able to drive clarity and convert complexity into clear roadmaps and technology execution plans
• Have strong stakeholder management, including influencing and problem solving
• Can deliver strong Risk and Financial management and outcomes, in particular risks relating to technology controls, responsible AI and dependency management
• Can uplift agile maturity and increase velocity through squad performance  
• Demonstrate a mindset that is collaborative, accountable and curious
• Can resolve and remove blockers that impact prioritisation and outcomes

Tech skills:

We use a broad range of tools, languages, and frameworks. Demonstrated practical experience and knowledge in the following disciplines is preferred:

• Hands-on experience using AWS cloud services
• Effectively utilises generative AI tools to assist in coding tasks
• Crafts basic prompts to generate code and understands how to evaluate and integrate AI-generated code with human-written code
• Displays awareness of different AI engines and can choose the appropriate one for specific tasks, ensuring that the results align with business outcomes
• Technology delivery in large scale/complex organisation, working effectively across multiple business and technology teams
• Complex delivery planning, providing guidance and oversight to ensure that technical solutions are aligned to technology and business strategy
• Define Crew technical roadmap and ensure alignment to reference architecture, enterprise data standards, application simplification and modernisation agendas.
• Lead implementation of technology practices, tooling and training provided e.g. architecture (Service Domain blueprints), engineering governance and controls, and DevSecOps
• Define technology metrics and track progress, leveraging data driven insights to guide continuous improvement opportunities with key decision makers

Working with us

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you’ll thrive. You’ll be supported when faced with challenges and empowered to tackle new opportunities. We’re hiring engineers from across all of Australia and have opened technology hubs in Melbourne, Adelaide, Brisbane and Perth. We really love working here, and we think you will too.  

If this sounds like you, apply now!