Lead customer success and professional services for enterprise accounts in the APJ region, transforming service models to AI-first offerings while managing Advanced Delivery Partners.
The Opportunity
We are seeking a visionary Head of CCO for the APJ region to lead the next evolution of our customer journey. This role is not just about managing retention—it is about transforming partner excellence and pioneering AI-first service offerings. You will lead our Customer Success (CS) and Professional Services (PS) pillars, ensuring that our "High-Touch" enterprise accounts receive world-class, technically advanced services that leverage the full power of AI that support their business objectives.
- Transformation Leadership: 10+ years in CS/PS with 5+ years of mid level / senior leadership experience with a proven track record of transforming service models (e.g., moving from legacy to AI-first or Cloud).
- Technical Sophistication: A deep understanding of AI implementation lifecycles and the ability to speak the language of technical architects and C-suite executives alike.
- APJ Ecosystem Expertise: Extensive experience managing Advanced Delivery Partners and navigating the diverse partner landscapes of Japan, ANZ, and SE Asia.
- Strategic Growth Mindset: Demonstrated ability to grow "Service Attach Rates" by articulating the value of advanced, high-quality professional services.
Top Skills
AI
Cloud
monday.com Melbourne, Victoria, AUS Office
180 Flinders St. , Melbourne, VIC, Australia, 3000
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