Head of AU Account Management

The Team
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same. .
The Role
Square is looking for a passionate and innovative leader to lead our recently expanded AU Account Management team, across both our SMB and Strategic portfolios. You will be responsible for planning, organizing, energizing and leading revenue-driven Account Management team of 20+ Account Managers, directly managing two Account Management leads along with a small group of our most senior Strategic Account Managers. Your impact in this role will directly influence Square's strategy and performance managing the largest group of upmarket businesses (small to medium size businesses) while acting as the voice of the existing base to cross functional partners on Sales, Marketing, Product and Finance. Your experience will be a valuable contribution to Square's approach in preserving and improving the seller experience, nurturing a culture of growth mindset, and investing in leadership development. This role reports directly to our Global Head of Account Management.
You Will

• Be a key driving force in continuing Square's Account Management team growth, in both our SMB (dynamic book) and Strategic (fixed book of business) segments
• Create the vision for Australia Account Management and guide the AM Leads execute in tandem with their teams, with an immediate focus on embedding our recent alignment of the team into dedicated SMB and Strategic Account Management streams
• Act as a key contributor to our Global Account Management Leadership team (AM Core) and the AU leadership team (Strategy and Trading group)
• Drive improvements to the AM and Seller experience through close partnership with data science, automation, tooling and analytics partners
• Partner in cross functional efforts with Finance, Product, Marketing, and Customer Success to ensure a frictionless experience for all sellers
• Own experimentation within the managed seller group to unlock new and expanded AM opportunities
• Act as a leader and decision maker in goal setting and iterating on AM incentive structures, and performance drivers
• Bring a creative, seller obsessed and collaborative mindset to the work you do each day

You Have

• 7-10 years of sales or account management success, preferably in a high growth company
• Passion for supporting, growing, and empowering SMB/Mid-Market businesses
• Love for developing people and leading organizations through change
• 5+ years of leadership experience, with experience leading distributed teams of Managers
• Experience in high transaction volume SaaS application or financial services sales
• Proven ability to work with and influence cross-functional teams and departments in a rapidly growing environment
• Understanding of Square's culture and mission
• Proven ability to communicate and manage relationships with senior executives
• Excellent interpersonal, leadership, organizational, and communication skills
• Extensive experience in a metrics-driven sales organization, ideally in both quota and non quota carrying roles

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.