About Vanguard
More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.
Today, Vanguard is one of the world’s largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.
Job Description Summary
This role provides specialized, product-aligned support to portfolio managers, serving as the primary point of contact for all investment operations inquiries. The position involves producing high-quality, gold-standard data with a strong emphasis on operational efficiency and output quality. Responsible for tasks in supporting a wide range of portfolios, investment trusts, mutual funds, ETFs and other pooled vehicles.
Core Responsibilities
1. Serves as subject matter and technical expert, identifies and resolves complex fund and investment operational issues. Analyzes cash flow, transaction, and portfolio holdings data.
2. Leads process improvements efforts, completes comprehensive analysis, and recommends solutions.
3. Documents procedures across all fund and investment product types. Leverages fund and investment operational knowledge to aid in the production of gold copy data and enhance output.
4. Maintains communication with internal and external partners to resolve process and reconciliation issues. Oversees the research and implement complex process improvements.
5. Identifies opportunities for process improvements and proactively proposes solutions. Participates in special projects and performs other duties as assigned.
6.Engage and collaborate with internal partners, including compliance, risk management, and IT teams, to provide comprehensive support.
7. Oversee the tracking of internal events, perform thorough incident analysis, and incorporate findings into process improvements.
Qualifications
- Minimum of two years related work experience.
- Undergraduate degree or equivalent combination of training and experience. Accounting or Finance degree preferred.
- Proven ability to identify and resolve operational issues, with a focus on continuous improvement and innovation.
- Experience with process enhancement and workflow optimization.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
Inclusion Statement
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard’s core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
