FIX Analyst, AVP

Who we are looking for

The FIX Analyst is responsible for implementing, testing, certifying and problem/support resolution for Charles River Network clients.

Why this role is important to us

The team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created first open front-to-back platform - State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.

What you will be responsible for

• Support team efforts to sustain a “five nines” level of availability for Charles River Network Clients.
• Coordinate with Clients, internal Charles River colleagues, and network vendor(s) to provide the following service-related functions:
  • Problem troubleshooting, support, and resolution as part of a “Follow-the-Sun” support model
  • Configuring and customizing FIX connections
  • Testing and certification of FIX compatibility with brokers
  • On-going changes and enhancements
• Follow departmental procedures to ensure timely, high-quality delivery of service to Charles River Network Clients.
• Ensure all Network Services database information and documentation is accurate and current.
• Escalate complex issues to senior staff.

What we value

• Proven ability to work in mission critical operations and support environment.
• General knowledge and understanding of Wide Area Networks (WAN) and Local Area Networks (LAN).
• Ability to partner with various internal departments to deliver superior customer service.
• Periodic off-hours support.
• Occasional travel to customer sites to perform on site customization, testing, or troubleshooting.
• Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.
• Aptitude for technical troubleshooting.
• Database software experience.

Education & Preferred Qualifications

• A BA/BS degree in a technical or analytical discipline such as computer science, information technology, engineering, science, economics, mathematics, or statistics required.
• 1 year experience with FIX administration and support and/or Buy Side Order Management Software (Charles River IMS preferred) or background in portfolio management and trading system applications.
• 5 years’ experience in the securities trading industry preferred.
• Excellent customer service skills, attention to detail, and interpersonal, verbal, and written communication skills.
• Aptitude for technical troubleshooting.
• Database software experience.

Additional requirements

Periodic off-hours support

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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