At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members.
Your New Role
Join a new Financial Crime Operations team at the front line of protecting members' retirement savings. In this 12-month contract you will help protect members and AustralianSuper through the proactive detection, prevention, assessment and escalation of fraud, scams, identity crime, account misuse and other financial crime risks.
You will apply identity monitoring, risk-based analysis and professional judgement to identify potential threats and reduce member harm. Working across multiple data sources, technologies and operational controls, you will distinguish genuine member activity from potentially suspicious activity and support informed operational and regulatory responses.
Key duties include but are not limited to;
Review identity verification outcomes, referrals and risk indicators to determine whether to clear, request further information, restrict activity or escalate.
Investigate alerts generated by fraud monitoring tools and operational controls, identifying false positives and progressing genuine concerns.
Examine member, account, transaction, device and behavioural information to identify anomalies, patterns and indicators of potential financial crime.
Apply proportionate safeguards and urgent escalation pathways where there is a credible risk of loss, unauthorised access or member harm.
Prioritise cases according to risk, urgency and member impact, maintaining clear ownership through to closure, hand-off or escalation.
Document evidence, analysis, decisions, rationale, actions and approvals in a complete, accurate and auditable manner.
Escalate complex, high-risk, systemic or policy-exception matters to relevant financial crime, risk, legal, privacy, complaints or operational stakeholders.
Identify emerging risks, control gaps and opportunities to improve detection rules, procedures, training and member communications.
What You’ll Need
Experience in fraud operations, financial crime operations, investigations, risk management, banking, superannuation, insurance or another regulated operational environment.
Demonstrated experience assessing alerts, referrals, exceptions or other risk-based activities.
Strong analytical and problem-solving capability, with the ability to interpret information from multiple sources and form evidence-based conclusions.
Experience handling sensitive information and exercising sound professional judgement.
Strong written and verbal communication skills.
Ability to manage competing priorities in a structured operational environment.
Knowledge of fraud, scam and financial crime methods and warning signs would be advantageous.
Experience with identity verification, monitoring, alerting, analytics or case-management platforms would be highly regarded.
Life at AustralianSuper
AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.
We cultivate a workplace that champions safety, respect, inclusiveness and diversity. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.
What’s Next
Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.
AustralianSuper uses AI to review resumes and conduct initial phone interviews. This involves processing your resume, cover letter, and voice recording in Australia and the USA to help assess your suitability for the applied role. When invited to an AI phone screening, you may opt for a traditional phone screening instead. For information on how we handle your personal data, please refer to our Candidate Privacy Policy.
https://www.australiansuper.com/careers/candidate-privacy-notice
Australian or New Zealand citizenship or Australian permanent residency status is required.
Agencies please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.
AustralianSuper Melbourne, Victoria, AUS Office
Melbourne, Australia
