Executive, Groups & Events

POSITION SUMMARY:

The Executive, Groups & Events under the guidance and supervision of the Manager, MICE & Groups is responsible for coordinating every aspect of an event to ensure its delivery as contracted.  

He/she is expected to do event detailing with the organizer of the event to include requirements for guestrooms, menu choices, set up a plan, and audio-visual equipment.  

He/she coordinates client requirements with the operations departments of the hotels to ensure its successful implementation and delivery.

PRIMARY RESPONSIBILITIES:

• Solicits corporate live-out and live-in business from accounts within the assigned territory through sales calls, telemarketing, emails, and entertainment.
• Liaises with Casino marketing and Entertainment team to ensure detailed information are provided to operate smooth event.
• Manages accounts through relationship building with all possible contacts within the company to include decision-makers and influence peddlers.
• Contributes to the achievement of departmental goals within the agreed budget through his/her accounts.
• Remains informed of all movements within the account on business opportunities for events business for City of Dreams Mediterranean and that of competition.
• Formulates strategies for accounts handled to develop these as active producers.
• Prepares and submits sales deliverables such as weekly itinerary, weekly activity report, monthly telemarketing and monthly production report.
• Develops and maintains potential clients’ database and ensures proper documentation of account activities.
• Drafts and sends out event proposals, reverts to client inquiries within 24 hours.
• Prepares and actively participates in book reviews and account reviews.
• Liaises with relevant departments such as F&B and Reservations in order to achieve smooth operation.
• Keeps abreast on information about the competitors, their pricing, sales activities and product offers.
• Prepares and conducts site inspection plan for prospective clients of the resort.
• Performs other tasks/duties as required by the Management.

QUALIFICATIONS:

Experience

• Minimum of one (2) years Sales & Events management experience in a five-star hotel.
• Excellent knowledge of key MICE segments in the region with experience developing specific strategies
• Existing relationship with major corporate accounts and MICE agents
• Proven track record developing new corporate relationship and converting these relationships to sales

Education

• Degree from a major, accredited institution in the fields of hospitality, marketing, business administration or relevant

Skills / Competencies

• Mature presentation style and be comfortable interacting at all levels, both internally and externally.
• Excellent command of English, French or German and other languages will be considered as an advantage.
• Expert proficiency in MS Excel and strong skills in PowerPoint.
• Strong project management skills.

Personal Competencies

• Strong interpersonal, leadership and communications skills and an aptitude for very high pressure on the spot decisions.
• Ability to keep up with a fast paced and growing business.
• Excellent negotiation skills.
• Detail-oriented and organized.
• Positive attitude.
• Willing to learn and help others.