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EXECUTIVE DIRECTOR - DOMESTIC TAXES: REGIONAL FRONT-END OPERATIONS X2 (1 NORTH; 1 SOUTH)
JOB PURPOSE:
Reporting to the Commissioner Domestic Taxes; the purpose of this role is to develop strategic plans and initiatives for regional operations to
enhance taxpayer accessibility and compliance. This
role will also oversee the management of all regional offices, ensuring they
deliver high-quality taxpayer services.
KEY
RESPONSIBILITIES
Ensures
consistent, high-quality service delivery across all regional front-end
operations to meet or exceed established service standards and enhance taxpayer
satisfaction.
Develops
and implements strategies to improve taxpayer compliance within the region
through effective education, outreach, and enforcement initiatives.
Optimizes
regional front-end operations to improve efficiency, reduce processing times,
and minimize administrative burdens for taxpayers and staff.
Leads
the adoption and integration of technology solutions to streamline processes,
enhance service delivery, and improve accessibility of tax services for
taxpayers in the region.
Establishes
and maintains effective partnerships with local government agencies,
businesses, community Organizations, and other stakeholders to enhance regional
service delivery and taxpayer support.
Effectively
manages regional budgets, human resources, and other resources to ensure
optimal allocation and utilization in support of front-end operations and
strategic objectives.
Monitors
regional performance against key performance indicators (KPIs) and targets,
providing regular reports and updates to senior management and stakeholders on
progress and outcomes.
Leads
continuous improvement initiatives within regional front-end operations,
identifying opportunities for innovation, process optimization, and service
enhancement.
Ensures
regional front-end operations comply with all relevant laws, regulations, and
policies governing tax administration and service delivery, mitigating risks,
and promoting ethical conduct.
Develops
and implements training and development programs for regional staff to enhance
their skills, knowledge, and capabilities in delivering effective taxpayer
services and achieving Organisational objectives.
Requirements
QUALIFICATIONS AND EXPERIENCE
A Master’s
Degree in either Business Administration, Taxation, Accounting, Law, Finance,
or a related field.
At least 10 years’ relevant work experience in tax administration
or related field, with a minimum of 5 years in a management capacity.
Benefits
BURS offers an attractive package, benefits and
career development opportunities to the successful candidates.
