Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The Role
Join us as an Event and Conference Coordinator and play a key role in delivering exceptional conferences, exhibitions, corporate functions and special events at Crown Melbourne.
You will coordinate events from planning through to execution, acting as the primary point of contact for clients and ensuring every detail is delivered to the highest standard. You will work collaboratively with operational teams, suppliers and stakeholders to create seamless event experiences while building strong client relationships and driving commercial outcomes.
This is an exciting opportunity for a customer-focused events professional who thrives in a fast-paced environment and enjoys bringing memorable experiences to life.
In this role, you will:
Coordinate the planning and delivery of conferences, exhibitions, meetings and corporate events across Crown Melbourne.
Act as the primary point of contact for clients, managing event requirements from confirmation through to completion.
Prepare event orders, floorplans and operational documentation to ensure successful event execution.
Build and maintain strong relationships with clients, suppliers and internal stakeholders to deliver exceptional customer experiences.
Conduct site inspections, menu tastings and client meetings to support successful event outcomes.
Manage event invoicing, reconciliations and payments while ensuring financial accuracy and compliance with contractual requirements.
Identify opportunities to upsell food and beverage offerings and promote additional Crown products and services.
Ensure accurate event information is maintained within event management systems and communicated effectively to operational teams.
Partner with internal departments to deliver seamless event execution and outstanding guest experiences.
Support health, safety and compliance requirements while contributing to continuous improvement initiatives across the department.
About You
You are a passionate events and hospitality professional who enjoys creating exceptional customer experiences. Highly organised and detail-oriented, you can confidently manage multiple priorities while maintaining strong relationships with clients and stakeholders.
With a proactive and solutions-focused approach, you thrive in a collaborative environment and take pride in delivering successful events that exceed expectations.
You will also bring:
Experience in event coordination, hospitality, conferencing or customer service within a premium hospitality or events environment.
Strong organisational and time management skills with the ability to manage multiple events simultaneously.
Demonstrated customer service experience and a passion for delivering exceptional guest experiences.
Excellent communication and relationship-building skills with both internal and external stakeholders.
Strong attention to detail and the ability to produce accurate event documentation.
Experience using Microsoft Office applications, with knowledge of Delphi or event management systems highly regarded.
Knowledge of event operations, food and beverage service and conference logistics.
What We Offer You
Competitive remuneration package.
Complimentary onsite meals and generous discounts across Crown hotels, parking, dining and entertainment.
A supportive and inclusive workplace that values individuality, diversity and belonging.
The opportunity to work across a diverse range of conferences, exhibitions and events at one of Melbourne's leading entertainment destinations.
Career development opportunities within one of Australia's leading entertainment and hospitality organisations.
At Crown, our purpose is simple: Together, we create joyful, elevated experiences.
If you are passionate about events, thrive on delivering exceptional customer experiences and are ready to build your career within a dynamic events environment, we would love to hear from you.
Applications close 14th August
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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