This role also provides end-to-end support for customer enquiries spanning billing, invoicing, accounts, payments, and disputes, ensuring timely resolution and a consistently high standard of customer experience across every interaction.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday.
Join us as we continue to grow and make a mark as the 4th largest telco in Australia!
Why work for Aussie?
Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Don't be ordinary, be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability.
We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering.
But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn, grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Let’s talk about you
Manage order processing and fulfilment of Enterprise products and services, ensuring all requests are accurately completed within defined service levels to deliver a high-quality customer experience
Provide end-to-end case management for customer enquiries, including billing, invoicing, accounts, payments, retention, billing disputes, and debt collection, ensuring timely resolution within service standards
Communicate effectively with customers (new and existing), external suppliers, and carriers via phone and email, maintaining a professional and customer-focused approach
Process service requests efficiently and accurately, demonstrating a proactive and solutions-focused attitude to achieve strong service outcomes
Work across both Accounts and Provisioning functions within Enterprise Operations, with workload allocation based on business demand
Demonstrate flexibility in a fast-paced environment, following established processes while applying sound problem-solving skills where required
Escalate and clearly communicate issues, risks, and resolution activities to internal stakeholders to support service improvements and enhance customer experience
Collaborate with internal teams including Commercial, Customer Experience, Technical Support, Product, Operations, and Finance to ensure service assurance and support high-value customers
Maintain a strong focus on service quality, accuracy, and continuous improvement across all customer interactions and operational tasks
If you like the sound of that, here’s some other things we’d love to see…
Experience in a similar role
Strong customer service skills with excellent phone manner and written communication ability
Excellent time management and organisational skills
Strong problem-solving and analytical thinking abilities
General knowledge of telecommunications products and services is advantageous
Intermediate computer skills, including Microsoft Word and Excel
Previous experience in one or more of the following is highly regarded:
Service delivery / provisioning
Accounts and billing
Call centre or customer support environments
Ready to join?
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions, get in touch today with our team at [email protected]
Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out!
