Provides Tier II technical support for Mastercard’s Operations Command Center. Responsibilities include network analysis, infrastructure change coordination, troubleshooting, monitoring, documentation, reporting, metrics development, project support, escalation management, and guidance for junior staff. The role covers multiple operational technology areas, including Unix, mainframe, production control, debit, and network operations, with 12-hour shifts, weekend work, on-call responsibilities, and occasional off-hours support.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Analyst II
Job Overview:
Provide technical support for MasterCard's operations environment. Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyze trends over time to understand MasterCard System performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.
Role:• Perform Tier II support functions for the MasterCard Operations Command Center (OCC). • Provide project support for major initiatives with an emphasis on operations and operational support. • Perform proactive network analysis to ensure network integrity and performance is in an optimal state. • Develop documentation to support the operations environment. • Develop metrics to measure efficiencies within the environment. • Interact effectively with partners, customers and stakeholders. • Plan, coordinate and implement change within the network infrastructure. • Produce reports and documentation of impacting issues. • Understand documentation of tickets and manage shifts tickets.
About you: • Bachelor's degree or equivalent experience. Knowledge / Experience: • Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS. • Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes. Is a subject matter expert in one or more of expertise areas of the OCC and has a holistic understanding of how all the pieces of the OCC fit together and demonstrates excellent communication skills. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • 3 to 5 years' experience required.
Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication, organization and interpersonal skills. • Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shift
Work Conditions: • Some on-call responsibility and occasional off hours work required. • 12-hour shift work. • One weekend day a work week
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Enterprise Operations Analyst II
Job Overview:
Provide technical support for MasterCard's operations environment. Provide project support, training for junior staff, and utilize applied engineering techniques to develop and implement new technology initiatives. Analyze trends over time to understand MasterCard System performance and develop plans for improvement. Understands proper escalations and ensures they are executed accurately.
Role:• Perform Tier II support functions for the MasterCard Operations Command Center (OCC). • Provide project support for major initiatives with an emphasis on operations and operational support. • Perform proactive network analysis to ensure network integrity and performance is in an optimal state. • Develop documentation to support the operations environment. • Develop metrics to measure efficiencies within the environment. • Interact effectively with partners, customers and stakeholders. • Plan, coordinate and implement change within the network infrastructure. • Produce reports and documentation of impacting issues. • Understand documentation of tickets and manage shifts tickets.
About you: • Bachelor's degree or equivalent experience. Knowledge / Experience: • Candidate will require broad knowledge with routing/switching, tunneling, security operations/engineering, MPLS. • Demonstrates the ability to function in 5 of the 5 expertise areas in the OCC (Unix, Mainframe, Production Control, Debit, Network) and is proficient in 3 or more areas, also demonstrates leadership attributes. Is a subject matter expert in one or more of expertise areas of the OCC and has a holistic understanding of how all the pieces of the OCC fit together and demonstrates excellent communication skills. • Basic UNIX scripting and tool monitoring, JCL, MVS, batch scheduling, knowledge of tandem technology. • Firewall experience and file transfer highly desired. • 3 to 5 years' experience required.
Skills/ Abilities: • Effective problem/troubleshooting skills. • Effective written and verbal communication, organization and interpersonal skills. • Delegation skills to ensure all activities are covered, supports leader, provides guidance to team, and understands the daily issues, activities, and implementations occurring on shift
Work Conditions: • Some on-call responsibility and occasional off hours work required. • 12-hour shift work. • One weekend day a work week
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard Saint Leonards, Victoria, AUS Office
Mastercard Sydney Tech Hub Office
72 Christie St, Saint Leonards, St Leonards, Australia, NSW 2065
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