Manage a portfolio of enterprise SaaS customers, converting flexible billing customers to annual contracts and recovering at-risk accounts. Monitor usage, customer health, commercial status, and churn risk; develop remediation plans; close pricing and contract changes; and coordinate with technical, support, and product teams. Success requires customer relationship management, commercial judgment, technical fluency, CRM discipline, forecasting, and the ability to independently prioritize accounts and drive retention and revenue outcomes.
Are you ready to shape the future of data?
Matillion is the company behind Maia, the AI Data Automation platform.
In the AI economy, demand for data is exploding. Manual data engineering can’t keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster.
We started in Manchester and now we’re global - with teams across the UK, US and India.
We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We’re here to make a dent in the universe bigger than ourselves. And we’re looking for people who want to be part of it.
About the role
Most Account Managers present options. You close them.
You'll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible, no-contract billing into committed annual agreements, and turn struggling or at-risk accounts back into healthy, growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product, but success comes from reading a customer's usage, value, and risk profile, and knowing exactly how to act on it. You'll run your own book, make the call on where your time goes, and know when an account needs your full attention versus when it needs an escalation.
You'll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible, no-contract billing into committed annual agreements, and turn struggling or at-risk accounts back into healthy, growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product, but success comes from reading a customer's usage, value, and risk profile, and knowing exactly how to act on it. You'll run your own book, make the call on where your time goes, and know when an account needs your full attention versus when it needs an escalation.
What you will be doing
- Own your book: Actively manage a portfolio of customer accounts, tracking usage, health, and commercial status, and prioritizing your effort where the risk or opportunity is greatest.
- Convert flexible billing to committed contracts: Identify pay-as-you-go customers ready to move to a committed annual agreement, build the business case using usage trends and value delivered, and close it.
- Turn around at-risk accounts: Diagnose why an account is struggling - product adoption, service issues, unmet expectations - build a remediation plan, coordinate the right resources, and track it back to healthy.
- Get ahead of risk: Proactively monitor early signs of decline across your book and intervene before an account becomes a churn risk.
- Work cross-functionally: Partner with technical, support, and product teams to resolve issues, represent the customer's voice internally, and escalate when an account needs deeper commercial or technical expertise.
What we are looking for
- Proven book ownership: Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets.
- Closer, not just presenter: You've walked a customer through a pricing or contract change and closed it - not just laid out options.
- Working technical fluency: Comfortable enough with cloud/SaaS products to diagnose why a customer is struggling, without needing an engineer in the room.
- Turnaround experience: A real track record of recovering a dissatisfied or at-risk customer relationship, not just growing accounts that were already healthy.
- CRM discipline: Fluent in Salesforce or equivalent - pipeline hygiene, forecasting, and reporting are second nature.
- Personal capabilities: Organized under volume, direct with customers when it counts, operates independently with minimal hand-holding, and steady under pressure with frustrated or churn-risk accounts.
At Matillion, we are committed to providing compensation in line with market standards based on the role, job family, job level, and country. This role’s estimated annual salary range is $95,200 - 142,800. Because this role is eligible for variable pay in the form of sales commissions, your total annual on-target annual earnings will be between $136,000 - $204,000. The final salary will be based on your relevant skills, experience, and qualifications demonstrated in the hiring process.
More about Matillion
We operate a flexible working culture that promotes work-life balance, with benefits including:
- Company Equity
- 25 days PTO
- 5 days paid volunteering leave
- Health Insurance
- Life Insurance
- Access to mental health support
- 401k
Your Safety
Matillion recruiters will only contact you from @matillion.com email addresses. We occasionally work with trusted recruiting partners; they will always tell you they are working on our behalf. We will never ask for money, fees, or bank details at any point in the hiring process. If something feels off, trust that instinct. Don't click any links. Go straight to matillion.com/careers to verify open roles or reach us at [email protected].
Want to know more?
Don't tick every box? Apply anyway. We hire for potential, not just experience. A member of our Talent Acquisition team will be in touch.
Cannot find anything suitable role right now? We still want to hear from you. Drop us a line at [email protected].
Cannot find anything suitable role right now? We still want to hear from you. Drop us a line at [email protected].
Find out more about life on #TeamGreen here.
Matillion is an equal opportunity employer. We celebrate diversity and we are committed to creating an inclusive environment for all of our team. Matillion prohibits discrimination and harassment of any type. Matillion does not discriminate on the basis of race, colour, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by law.
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