Engineering Manager - User Experience (ETech)

• Lead and coach a diverse team of support engineers and specialists, typically at least 5 direct reports, and 10+ in-direct / dotted line.
• Join an organisation with a thriving culture centred around high performance and care

We're REA
 
With bold and ambitious goals, REA Group  is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Enterprise Technology (known as ETech) team form a part of our Global Technology group which is headed up by our CTO, Steve Maidment. The Global Technology group is responsible for providing the technology and data platforms underpinning REA's products, services, and operations. The team consists of around 160 people, which are distributed across the Launchpad, Enterprise Technology, Security, Workforce Identity and Data Services teams.

ETech is responsible for making REA employees happy and productive by empowering them with technology. We also play an integral role providing strategic, commercial input and guidance around decisions across all levels of the business, while continually improving the ‘behind the scenes’ of REA to support our people, as well as providing support to all other functional areas of the business around the globe.

What the role is all about

As an Engineering Manager in the Enterprise Technology team, you will play a pivotal role in delivering a  world-class technology experience for our internal users. You will be responsible for leading our User Experience function, ensuring smooth day-to-day support operations, driving continuous improvement in user experience, and enabling the adoption of modern, cloud-based, and AI-driven support solutions.

This role combines hands-on technical leadership, service delivery, and people management. You will lead a team of engineers and support specialists, ensuring our colleagues across all offices receive high-quality support for their devices, collaboration tools, and physical tech environments. You’ll work closely with other leaders across the Enterprise Technology group—including the Engineering Managers for Applications and Infrastructure—to deliver integrated and seamless user experiences. A key focus of this role is driving the adoption of AI technologies within the support experience to elevate the way our staff engage with technology.

Key Outcomes: 

• Deliver consistently high levels of user satisfaction for our enterprise technology. 
• Foster an environment of continuous improvement and innovation 
• Improve how our users seek support by developing improved self-service AI powered tools and partnering to improve our products to prevent the need for support 
• Lead the adoption and support of SaaS and cloud-based enterprise tooling. 
• Ensure reliable and seamless in-office technology experiences, including video conferencing and peripherals. 
• Drive a high performance team through growth, engagement, and development of your people. 
• Champion and evolve the management of our end-user device fleet, including continuous improvement of our device management platforms. 

Who we’re looking for

• You bring strong leadership experience in enterprise IT environments and a passion for delivering great employee technology experiences.
• You’ve led teams that manage and support SaaS-based platforms, cloud-first tooling, and modern endpoint fleets. You understand the importance of service management practices like ITIL, and you’re always looking for ways to streamline, automate, and improve.
• You’re a technical leader who isn’t afraid to be hands-on. You thrive in environments where strategy and execution go together. You value collaboration and actively partner with your peers across application and infrastructure domains to create unified and intuitive staff technology experiences.
• You’re energised by the opportunity to lead the introduction of AI and automation into support workflows.
• You lead with empathy and clarity. You understand the balance of urgent support and strategic improvement. You care deeply about team wellbeing, user experience, and inclusive tech access. You are energised by the challenge of making technology invisible when it works—and fast to respond when it doesn’t. Your curiosity drives you to explore emerging tools like AI, automation, and analytics to elevate support maturity.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits include: 

• A hybrid and flexible approach to working
• Flexible leave options including, birthday leave and purchase additional leave
• Flexible parental leave offering for primary and secondary carers
• Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
• Hackdays so you can bring your big ideas to life  

Our commitment to Diversity, Equity, and Inclusion  

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!

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