Employee Communications Coordinator

About the role

At nib, our purpose is your better health and wellbeing. Through nib Thrive, we’re transforming experiences for NDIS participants, and we’re looking for an Employee Communications & Change Coordinator to help bring our people on that journey.

This is a key role supporting how we communicate and deliver change across nib Thrive.

You’ll help ensure our people understand what’s changing, why it matters and what they need to do through clear, timely and engaging communications. You’ll also support the coordination of change activity, helping the business plan, sequence and successfully embed change.

What you’ll be responsible for:

• Coordinating and maintaining the employee communications calendar

• Drafting clear, plain-English communications for diverse audiences

• Supporting content across channels including SharePoint, Teams and Workvivo

• Maintaining the change register to provide visibility of upcoming and active initiatives

• Supporting change activities including impact assessments, comms and readiness materials

• Coordinating engagement activities, workshops and feedback loops

• Gathering insights on communication effectiveness, engagement and change readiness

About you

You’re a strong communicator who thrives in structured, fast-paced environments and enjoys bringing clarity to complexity.

You’ll bring:

• Experience in internal communications and/or change support

• Strong writing skills, with the ability to simplify complex information

• Experience supporting multi-channel communication and change initiatives

• Strong stakeholder coordination and collaboration skills

• Confidence using Microsoft 365 tools (SharePoint, Teams, PowerPoint)

• A proactive, organised approach and passion for helping people navigate change

Highly regarded:

• Experience in health, insurance, NDIS or other regulated environments

• Exposure to change management frameworks or technology rollouts

• Understanding of accessibility and inclusive communication

We know some people only apply when they meet every requirement. We’re always on the lookout for curious individuals who will add to the culture – so if this role resonates with you and you have relevant experience, we’d love to hear from you!

About nib Thrive 

nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to people who seek convenience, accessibility and inclusion.

nib Thrive is the National Disability Insurance Scheme (NDIS) business for the nib Group. In November 2022, nib acquired its first registered NDIS Plan Manager, since then we have continued to grow. We are now House of Brands who all operate as part of the nib Thrive family. nib Thrive currently supports over 40,000 participants with managing their plan.

Diversity, equity and inclusion

We embrace a flexible working environment and welcome candidates who reflect the diversity of the communities in which we operate. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, veterans, LGBTQIA+ as well as culturally diverse community members to apply for open roles.

nib Group is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application, recruitment, selection and/or assessment process, or would like this advertisement in an alternative format, please contact us at [email protected]  

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We’re committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace

• 50% discount on employee health insurance + 35% off travel insurance

• The opportunity to give back to the community through paid leave for volunteering through nib foundation

• Access to our nib Well Program and corporate fitness discounts

• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits

• 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. All successful applicants will be required to obtain and hold valid NDIS clearances, including a valid working with children check as per nib’s NDIS Workforce Policy.  

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.