Domestic Order Management Analyst

Job Description
Domestic Order Management Analyst

• Opportunity to grow your Order Management experience in a global FMCG organisation
• Flexible work arrangement - 3 days in office, 2 days remote
• Location: Auckland, New Zealand

Grow Your Global Business Services Career with Kraft Heinz!
Are you looking to grow within the Global Business Services function, partnering with Supply Chain and Operations? Do you want to join a dynamic team with a proven track record of development opportunities in a global FMCG organisation? We have an exciting permanent opportunity for a Domestic Order Management Analyst to join our team, with a flexible work arrangement. As a key member of our team, you will have the opportunity to business partner with various stakeholders and demonstrate your strong attention to detail and problem-solving skills.
The Company
The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
Key position responsibilities include, but not limited to:

• Manage the day-to-day execution of business processes across Australia and New Zealand, ensuring they meet performance targets and metrics.

• Work closely with Global Business Services teams to monitor customer service, order management, and distribution performance, and address any issues that arise.

• Meet regularly with various teams, including Customer Experience, Supply Chain, and Planning, to understand priorities, resolve operational issues, and monitor performance.

• Continuously review performance metrics, identify areas for improvement, and work with experts to address issues and ensure high-quality customer service.

• Serve as a point of contact for questions and issues related to domestic orders in Australia and New Zealand, providing guidance and support as needed.

• Act as a subject matter expert for domestic order processes, ensuring that GBS perspectives are represented in new projects and initiatives.

• Keep process documentation up-to-date, reflecting current standard operating procedures and complying with Kraft Heinz policies and controls.

• Collaborate with stakeholders to identify opportunities for process improvements, driving efficiency and higher performance levels.

• Uphold the company's values and contribute to its vision, promoting a culture of excellence and customer satisfaction.

About you:

• Proven work experience in 'Order Management' roles or similar
• Experience working in a supply chain and operational environment within GBS/SSC
• Strong internal and external stakeholder management skills (e.g. sales, supply chain, operations, customers)
• customer service, attention to detail, and problem-solving skills
• Ability to work within a team environment whilst proactively contributing
• Relevant bachelor's degree (preferable)
• Eligibility to work in New Zealand with full working rights

Benefits of working with us

• Hybrid Working - Flexibility around when and where you work
• Pay for Performance - industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave - paid time off for both primary AND secondary caregivers
• Leave Options - Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
• Novated Leasing
• Great Place to Work certification in Australia and New Zealand
• In House Training Programs
• Corporate Discount Programs

Ready to make an Impact?
We encourage highly motivated and collaborative individuals with a passion for Global Business Services to submit their application. As we will be reviewing applications on a rolling basis, we reserve the right to close the advertisement early. We look forward to hearing from you and exploring how your skills and experience align with our team's goals
#LI-DNI
Location(s)
Newmarket - Auckland
Kraft Heinz is an Equal Opportunity Employer - Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.