Lead and scale APAC post-sales operations: own regional operating model, lead analysts, partner with CS/Support/Services, deliver programs, implement automation and AI-enabled improvements, and provide executive reporting and regional feedback to global standards.
Your role at Dynatrace
The Director, D1 Operations, APAC is a senior regional leader responsible for designing, scaling, and operating a high‑impact post‑sales operations function across their region. This role owns the regional operating model, translates global strategy into regional execution, and ensures post‑sales teams operate with speed, consistency, governance, and measurable outcomes.
As a member of the extended D1 Operations leadership team, you will lead a team of analysts, partner closely with regional CS, Support, and Services leaders, and act as the primary operational counterpart for APAC leadership. You will balance strategic ownership with select hands‑on engagement on the highest‑impact initiatives.
This role requires deep post‑sales operations expertise, strong people leadership across cultures and time zones, and the ability to apply automation and AI‑enabled approaches to reduce operational friction and scale delivery excellence globally.
Key Responsibilities
- Serve as the primary operational partner to regional post-sales leadership, ensuring global alignment of standards and priorities
- Lead, develop, and scale the regional D1 Operations team
- Partner with regional peers and D1 leadership to set clear priorities and ensure consistent execution against roadmap deliverables
- Operate as a hands-on leader, personally own high-impact initiatives while demonstrating operational excellence to the team
- Establish and maintain a strong operating rhythm for the region, including oversight of regional programs, reporting, workflows, and documentation
- Provide regional insights and feedback to inform the evolution of global operating models, standards, and tooling
- Partner with business leaders and team members to continually identify bottlenecks and translate them into clear problem statements and proposed solutions
- Identify repetitive, high-volume manual work performed by delivery teams and implement automation to eliminate it
- Apply AI-enabled approaches to improve throughput, governance, and data quality
- 10+ years in post-sales operations or business strategy roles in SaaS or enterprise software
- 5+ years of people leadership experience (or equivalent team-lead experience) with demonstrated coaching and talent development
- Experience supporting large-scale post-sales organizations across both technical and non-technical functions
- Proven track record of delivering complex regional programs with measurable operational outcomes for a global organization
- Strong track record of delivering process improvement initiatives using structure methodologies as well as driving adoption and outcomes from those improvements
- Ability to operate and lead through ambiguity, understand and structure complex problems, and influence stakeholders
- Deep analytical fluency with KPIs, dashboards, and executive-level reporting
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Dynatrace Melbourne, Victoria, AUS Office
Melbourne, Australia
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