Customer Success & Support Coordinator

Company Description

Are you ready to be a big part of something big? 

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. 

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it? 

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere. 

RedBook, part of the carsales business, is the leading provider of vehicle identification and pricing data services in Australia. We have been researching the automotive market for over 70 years, and are a trusted business partner within the auto, finance, and insurance industries. This is your opportunity to join RedBook as a Customer Success & Support Coordinator. 

What’s on offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer for women and WGEA Employer of Choice for Gender Equality.
• The support of a highly engaged, high-performing team including a leadership team that you’ll actually have face time with.
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave.

Job Description

What you'll do

RedBook is seeking a dedicated Customer Success & Support Coordinator to become a key member of our Commercial Team, centered on driving success for our enterprise customers – whether that be fleet, finance, insurance, agency, automotive manufacturers and other corporates who utilise our portfolio of market leading data and insight led solutions to support informed decision making. We are passionate about providing best in class services in a dynamic environment, listening to and understanding our new and in-life customer businesses to then consult and offer tailored solutions. 

• Deliver and enhance our customer experience for new and in-life customers to support and accelerate our growth as business
• Build strong relationships with selected customers in-life through understanding their common challenges and opportunities to then use your insights to solve customer problems across a range of industries
• Continuously improve and deliver scalable end-to-end service management support and administrative services – from customer onboarding, first line support and query resolution, through to management reporting & invoicing
• Shape and deliver scalable in-life customer success and support management services with a passion for our customers

Qualifications

What are we looking for?

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Client service and relationship-building experience, capable of building enduring & trusted relationships with a customer centric attitude to deliver high-quality service 
• Enthusiasm and demonstrated ability to identify, analyse and streamline operational/processes, creative problem/process solving, trouble-shooting operational issues and implement effective solutions 
• Positive and articulate communication skills with the ability to communicate complex information in a clear language
• Ability to collaborate as a constructive member in team settings with both internal and external teams and stakeholders 
• Proven problem-solving and skilled at understanding customer issues, troubleshooting problems and finding creative solutions 
• Demonstrated organisational skills to prioritise multiple tasks and customer interactions to meet deadlines effectively in a fast-paced environment and strong decision-making skills to make sound and timely decisions 
• Proficiency in Microsoft Excel and experience with Salesforce CRM is advantageous 

Additional Information

A few other things we want to let you know about... 

• carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support. 
• We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask. 
• We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant. 
• Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis. 

So come and join our team - because every role is a big role in our plans to go big.