Be the link between our customers, sales teams and freight operations.
We’re looking for a commercially minded Customer Success Partner to support the growth and retention of key Freight customers across the
TGE network.
In this fast-paced role, you’ll drive service excellence, manage escalations, deliver customer insights and help ensure our customers experience seamless freight solutions every day.
If you thrive on problem solving, building relationships and making things happen - this role is for you!
What You’ll Be Doing
Partner closely with Sales and Operations to support major Freight customers
Monitor and report on service performance, DIFOT and customer KPIs
Manage customer escalations and drive timely resolutions
Identify trends and opportunities to improve customer experience and retention
Support the sales team to achieve growth and service outcomes
Create & present Monthly & Quarterly PowerPoint presentations for delivery performance
About You
Experience in customer success, sales support, logistics or account management
Strong communication and stakeholder management skills
Comfortable working with reporting, Excel and CRM systems
Highly organised with the ability to manage competing priorities
Customer-focused, proactive and solutions driven
Freight, transport or supply chain experience highly regarded
Why Join TGE?
Join one of Australia’s leading Freight and logistics businesses
Work with major national customers and iconic brands
Career growth and internal development opportunities
Supportive, high-performing team environment
Flexible working arrangements available
Safety, teamwork and customer excellence at the core of what we do
About Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
Competitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.
Team Global Express Melbourne, Victoria, AUS Office
11 Steele Way, , Melbourne, Victoria , Australia, 3045
